HAVE YOU HEARD?

I really don’t like monotony and old fashioned features 🥱.

That’s why I always have something new to offer: Discover more about trends, tips, and my newest functions.
 
 
 
 
 
Partnership: DEHOGA Bayern

Partnership: Dehoga Bayern 🤝

Hospitality and gastronomy are an important economic pillar in Bavaria. DEHOGA (Hotel and Restaurant Association) is committed to the successful further development of the sector and can count on Re:Guest as an active premium partner.
Details
Partnership: SHS Academy

Partnership: SHS Academy 🤝

Wanting to continually develop to stay ahead is a value we share with the SHS Academy. It is only natural, then, that Re:Guest is a partner of the Swiss continuing education institute. Learn more!
Details
Release Winter24

Release Winter '24: New channel, new opportunities

It’s always been the case, and it always will be: With me, you’re ahead. The Winter '24 Release introduces features no other hotel CRM offers. Connect your Outlook to me for more efficiency, add a top virtual employee to your team, and secure even more bookings with the most emotional offer ever.
Details
From Stock Market Simulation to Stock Listing: ReGuest is "Listed"!

From Stock Market Simulation to Stock Listing: ReGuest is "Listed"!

As of yesterday, December 12, 2024, it’s official: ReGuest is the first South Tyrolean company listed on the Vienna Stock Exchange. How did this happen, and what’s next? Discover the impressive success story!
Details
How to Turn an Offer into a Booking: The 8 Keys to Success

How to Turn an Offer into a Booking: The 8 Keys to Success



Creating and sending an offer requires significant effort, and it's easy to overlook details. Since every offer should be tailored, a lot of time is spent analyzing the guest profile, carefully selecting images and texts, and performing final reviews. The result? Time and resources are wasted even before the offer reaches the recipient.
Details
Segmentation of guest data

Finally Using Your Data Treasure: Segment Guests and Target Them Specifically



Segmenting guest data plays a key role in this process. It enables hoteliers to personalize communication based on guests' preferences, behavior, and booking history. Every interaction can become an opportunity to build guest loyalty, enhance their experience, and increase booking likelihood.
Details
Announcement Release #Winter24

Release Winter '24: So many new features like never before


There’s one promise I’ll always keep: with me, you’re three steps ahead. With the upcoming Release Winter '24, you’ll get exclusive features that no one else offers, from Copilot in Outlook to a high-performing virtual assistant, and the most emotional offer yet.
Details
Guest reactivation with personalised and interactive newsletters

Guest Reactivation with Personalized and Interactive Newsletters



In the hotel industry, reactivating guests who have already stayed with you is a crucial yet often underestimated marketing strategy. Newsletter marketing for this purpose is only successful if the messages are targeted and relevant, based on precise guest profiling. This approach can yield outstanding results in terms of loyalty and direct bookings.
Details
New Partnership: HSMA

New Partnership: HSMA Officially Partners with ReGuest🤝

Like HSMA, ReGuest has also made it its mission to support hoteliers with valuable industry knowledge and tailored services.
Details
How a Virtual AI Employee Can Help Overcome the Staff Shortage in Hotels

How a Virtual AI Employee Can Help Overcome the Staff Shortage in Hotels

Despite efforts to attract new employees with higher wages and flexible work schedules, open positions are often difficult to fill. In some cases, the situation has become so critical that hotels risk losing competitiveness due to slower service and lower guest ratings.
Details
How Instant Messaging is Revolutionizing Guest Communication (and Hotel Sales) – and What the New Generation of Hotels Expects

How Instant Messaging is Revolutionizing Guest Communication and Hotel Sales

In today's fast-paced world, speed and efficiency in communication are more important than ever. In the hotel industry, real-time communication is becoming increasingly crucial, as potential guests need to be not just reached, but also convinced. But how are Instant Messaging and WhatsApp changing the way hotels interact with their guests? And what expectations does the "new" generation of guests have?
Details
New Partnership: DEHOGA Nordrhein

New Partnership: DEHOGA Nordrhein Officially Partners with ReGuest🤝

As we know, DEHOGA Nordrhein, the hotel and restaurant association of the region of Nordrhein Westfalen in Germany, recognizes the value of digitalization. Together, we promote it.
Details
New Interface: Customer Alliance

🤝 The New Integration between Re:Guest and Customer Alliance

Efficient Guest Review Management through Seamless Integration: Re:Guest and Customer Alliance
Details
Product Updates September 24

Re:Guest Product Updates: September 2024

You can now control CR:IS even better by defining rules in the new and more user-friendly backend. Plus, there are updates about WhatsApp, our integrations in the Marketplace.
Details
New Partnership: Hotel Inside

New Partnership: Hotel Inside Officially Partners with ReGuest🤝

Starting in August 2024, we will be shaping the future of the hospitality industry together with Hotel Inside, the leading hospitality industry portal in the German-speaking region.
Details
New Partnership: ÖHV

New Partnership: ÖHV - Österreichische Hoteliervereinigung 🤝

With our partner, the Austrian Hotelier Association, we share a passion for hospitality and a desire to shape the future of the industry.
Details
New Partnership: DEHOGA Mecklenburg-Vorpommern

New Partnership: DEHOGA Mecklenburg-Vorpommern 🤝

We are driven by what moves the hospitality world. That's why we are partners with DEHOGA Mecklenburg-Vorpommern, part of DEHOGA, the association of hotels and restaurants in Germany, with approximately 130 supporting members and 1,300 regular members.
Details
How Artificial Intelligence Can Revolutionize Your Hotel

How Artificial Intelligence Can Revolutionize Your Hotel

In an increasingly technological world, hotels can't afford to fall behind in adopting hotel technology. In this article, we’ll explore how Artificial Intelligence in hospitality can transform the management of requests and offers in hotels, improving efficiency and reducing costs.
Details
Re:Guest Product Updates: June 2024

Re:Guest Product Updates: June 2024

My June updates are all about smooth teamwork. There are practical new features for the collaboration feature, news about interfaces and the Marketplace, and optimizations that let you collaborate even better with C.r.i.s.
Details
New Partnership: DEHOGA Baden-Württemberg

New Partnership: DEHOGA Baden-Württemberg 🤝

We are driven by what moves the hospitality world. That's why we are partners with DEHOGA Baden-Württemberg, part of DEHOGA, the association of hotels and restaurants in Germany, with approximately 130 supporting members and 1,300 regular members.
Details
Transform your hotel guests into an enthusiastic community with cognitive AI

Transform your hotel guests into an enthusiastic community with cognitive AI

In the current context, where technology permeates every aspect of our lives, it is essential for hotels to adopt innovative strategies to exceed guest expectations. An engaged community is not just a competitive advantage; it is a real asset that transforms every guest into a brand ambassador.
Details
Release #Spring24

Release #Spring24: We launched a world innovation.

CR:IS is the first virtual hotel collaborator that answers your guests' questions, collaborates with his human colleagues and increases your direct bookings. On top of that, we have added two more new features, one of which is free. Both make your work safer and more efficient every day.
Details
Re:Guest Product Updates: March 2024

Re:Guest Product Updates: March 2024

The difference is in the detail. I have improved myself for you in all areas again and offer you not just seven spring-fresh features, but also five new interfaces.
Details
Re:Guest plans the listing on the Vienna Stock Exchange in December 2024

Re:Guest plans the listing on the Vienna Stock Exchange in December 2024

A pivotal step in our journey to redefine digital hospitality.
Details
The Immediate Impact of Artificial Intelligence

The Immediate Impact of Artificial Intelligence (AI)


There are two functions of Re:Guest that are supported by AI and are changing the hotel industry.
Details
Re:Guest Product Updates: October 2023

Re:Guest Product Updates: October 2023

I offer you new data for optimizing newsletter campaigns, additional filters for Multiproperty hotels, and even more personalized automatic offers. Are you in?
Details
From Guest Journey to Smart Guest Journey

From Guest Journey to Smart Guest Journey

How Recent Technological Evolution Obliges Us to Reimagine the Classic Guest Journey Concept.
Details
Release #Summer23

Release #Spring23: Welcome, Re:Guest AI

The whole world 🌏 is talking about ChatGPT - and I know how to use it to your advantage. In addition to that, the release #Summer23 brings five more new features: free 💸 yet incredibly useful.
Details
Artificial Intelligence in hotels: the future is already here!

How hotels are using Artificial Intelligence 

Artificial Intelligence is becoming increasingly present in our daily lives, but how is it affecting the world of hotels? I will talk about it in this article. Article written by ChatGPT
Details
Automations as the future of hospitality

Automations as the future of hospitality


I love learning and I’m used to keeping up with the times. Recently, I’ve added something new: I analyse the requests of your guests and respond to them with a suitable offer. Totally independently.
Details
Release #Spring23

Release #Spring23: The offer that sends itself automatically

Auto Offer is my hottest novelty that will change your life. With Auto Offer I can send out offers automatically. But there’s more to it – and it’s free! In conjunction with Auto Offer, three other new features will be released, completely FREE OF CHARGE.
Details
Product Updates February 2023

Re:Guest Product Updates: February 2023

I’ve learned new languages and I can address your guest in more personal ways. Aside from that, I’ll present you my friend Carlito: the Digital Concierge.
Details
Exposition calendar 2023: Here I am

Exposition calendar 2023: Here I am

… or three, four, five times! In the new year, you have plenty of opportunities to meet me. As per usual, you can find me and my gang on the most important expositions and hospitality events. I’m sure there’s one close to you – check it out.
Details
Product Updates December 2022

Re:Guest Product Updates: December 2022

7 at one blow: with my December innovations, I bring you closer to your guest, always guarantee you a great overview of everything happening in your backend, as well as additional options in relation to Carlito, Apaleo, CapCorn and ASA.
Details
Yellow is the new pink

Meet me. The „new“ Re:Guest at the ‘Hotel Bolzano’.

New color, new feature and tons of fun. Let's go!
Details
Product Updates September 2022

Re:Guest Product Updates: september 2022

In the hectic world of reception, every little bit helps. We have further improved Re:Guest to make your receptionist's job easier and pave the way for more sales.
Details
Communication – the key to success

Guest relations – the key to success

Digital communication does not equal impersonal communication. On the contrary: with the right strategy, solid guest relations can be built and automatically lead to more direct bookings.
Details
Release #Summer22

Release #Summer22:
Speed up your reception

The wishes of our customers, which we have directly transformed into two major innovations, several small optimisations and one goal: more emotion for the guest, more time for you!
Details
From newsletters to bookings: the guide

From newsletters to bookings: the guide

Download our free guide and learn how to make use of newsletters to build and strengthen relationships with your guests. The result will be that you maximise your bookings and additional sales.
Details
Product Updates May 2022

Re:Guest Product Updates: may 2022

May makes everything new. In the spring months, our Re:Guest developers have focused on data, statistics and sales campaigns. The result? Increased new sales potentials, but no extra effort.
Details
Are your newsletters not selling?

Are your newsletters not selling?

There are many reasons why hotel newsletters do not convert as well as hoteliers would like. But there is only one solution that solves them all: the right newsletter tool. With our free checklist, you will discover which crucial functions your newsletter tool is missing.
Details
Expos & Events 2022: Let’s meet

Expos & events 2022: let’s meet

The tourism industry is evolving and, as always, we are keeping pace. Here's where you can meet Re:Guest in 2022. Discover the latest hospitality trends and learn how to take your hotel sales to the next level.
Details
Product Updates Mar 2022

Re:Guest Product Updates: march 2022

Re:Guest not only allows you to design and personalise your newsletters quickly and easily. The software also takes care of all the details around, making everyday tasks easier and improving your sales. Discover all the new features!
Details
Release #Autumn21

Release #Autumn21:
the Newsletter revolution.

For decades, little has changed in the world of hotel Newsletters. Our Release #Autumn21 revolutionizes outmoded Newsletter marketing and clears the way for even more sales success. 
Details
Finally “offline“: the expos 2021

Finally “offline“:
the expos 2021

They're back! The big tourism expos are allowed to go offline again and to inspire in a very personal way. Are you curious where you can meet us? 

Details
Release #Summer21:<br>Our Butterfly Effect

Release #Summer21:
Our Butterfly Effect

Over the past few months, we have observed Re:Guest through the lens of the feedback we’ve received. The result has a name: Release #Summer21. 
Details
Re:Guest News April 2021

Re:Guest Product Updates: April 2021

Over the last few months we have received a lot of feedback and have been constantly working on features and improvements to make your Re:Guest even better.
Details
Release #Autumn 20:<br>New features. New chances.

Release #Autumn 20:
New features. New chances. 

With Re:Guest you always have a card up your sleeve. The most sophisticated sales software for hosts keeps developing with your needs. Our release #Autumn20 not only brings optimised functions, but also new upselling features, WhatsApp communication and much more.

Details
From expo to expo, from country to country

From expo to expo,
from country to country

Re:Guest never stops. We’re on tour again in Italy, Germany and Austria to present our software for High Sales and High Fun at the most important hospitality expos. Don’t miss the first news on our release #Autumn20. See you soon!

Details
Re:Guest News: August 2020

Re:Guest Product Updates: August 2020

Also in August some new features were implemented to improve Re:Guest continuously and to support you better in selling rooms.
Details
Release #Summer20

Release #Summer20:

Eagerly awaited. And now finally here.  
 

 

As a rule, summer is the high season when it comes to travelling. This year, the incoming rush of guests may be smaller in certain places, but it is all the more important to continue winning people over with safety and service. Despite strict regulations and personal protective measures, this does not necessarily mean either more time or work. The Re:Guest Release #Summer20 takes care of this. Whether it’s contactless check-in and check-out, the digital guest folder or new backend functions: We’ll get you ready for summer, a special holiday season and everything else the future may bring. 
Details
Re:Guest News: July 2020

Re:Guest Product Updates: July 2020

We have been working on the many new features of Auto Reception over the last few months to give you the best possible support when you reopen. Nevertheless there are continuous improvements in your Re:Guest.
Details
Release #Spring20

 

Release #Spring20:
We won’t stop! 
 

At the moment, nothing is as it was, and the crisis is hitting tourism particularly hard. Nevertheless, or rather because of that, Re:Guest won’t stop. We’ve just introduced some brand-new features! You can use some of them already today, and save all the others for the new holiday season – it will come for sure and with the new features you are more than prepared for it! 

Details
Re:Guest News: March 2020

Re:Guest Product Updates: March 2020

Despite the current difficult situation, we continue to work in our Home Office to improve your Re:Guest continuously.
Details
Re:Guest News: February 2020

Re:Guest Product Updates: February 2020

We are already working hard on the next release. Nevertheless there are continuous improvements on your Re:Guest in February.
Details
Re:Guest News: January 2020

Re:Guest Product Updates: January 2020

The new year begins with new features. Also in January we worked on continuous improvements in your Re:Guest.
Details
Product improvements December 2019

Re:Guest Product Updates: December 2019

Also in December some new features were implemented to improve Re:Guest continuously and to support you better in selling rooms.
Details
WOW! The Release #Winter20

WOW! The Release #Winter20

Re:Guest has now arrived in the age of sales automation! A new intelligence enables the software to profile each guest, to address them in a personalized way and to provide them with sales messages made to measure. In addition, there is a fresh look and a usability that makes work even easier for your receptionists. Let's go!

Details
Hotel Bolzano 2019

Happy Birthday Re:Guest

Re:Guest at the hotel in Bolzano – we haven’t had this for a long time! It made the appearance all the more exciting. High performance – typical Re:Guest!
Details
Product innovations October 2019

Re:Guest Product Updates: October 2019

In this series of articles, we want to show you in a transparent way how Re:Guest is evolving and what new features are on offer for you from month to month to enable you to constantly improve your room sales.
Details