REGUEST FOR
HOTEL GROUPS

MAY I INTRODUCE MYSELF? I AM THE MOST ADVANCED MULTI-PROPERTY HOTEL SOFTWARE.

I'll make managing bookings and marketing for all your properties a breeze, ensuring top-notch guest communication and more revenue.

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Your benefits

From ease of work to centralized guest data: As a reliable multi-property hotel software, I'll clear all the hurdles in management and sales, ensuring everything at your hotel front desks runs smoothly.

(Much) more efficiency

With tons of practical features, I help your front desk team complete tasks faster and easier, whether it's per hotel or across the whole group. Plus, there's a single login for all properties.

Centralized guest archive

No matter which hotel a guest stayed at or where they're headed next, I store their preferences and habits in detailed profiles. You can use these to personalize communication and services for each guest.

Consistent service & personalization

With me, you can tailor your marketing for each property (or set up cross-promotions for multiple hotels), while also standardizing the quality and consistency of guest communication across all your hotels.

Detailed analytics & reports

I make it easy to monitor and analyze performance and trends across your entire hotel group, and generate reports for each property or the whole group. This way, you can make more precise strategic decisions.

One for all

Who am I for?

Hotel groups

I centralize everything related to bookings and marketing for multiple properties or hotels within a group.

Multiple hotels in the same area

I simplify guest communication, marketing and sales for several hotels in the same geographical area or with the same target audience.

Ambitious hoteliers

I help you stand out with consistent, high-quality guest communication and service across all your group’s properties.

The Secret

How the most advanced multi-property hotel software drives more direct bookings

Everything I do is for a reason: to make your work easier and help you sell more, all with a single multi-property hotel software and CRM that gives you everything you need. Discover how I effortlessly boost your direct bookings.

Step 1

The request

Connect me to all your hotel websites. From now on, requests will go directly into the ReGuest system, and you can filter them by hotel or distinguish them by hotel code in the preview.

Step 2

An irresistible offer

As soon as a request comes in, you can create a tempting offer for your (potential) guest with just a few clicks. Not the usual boring PDF, but an offer website with various room options, bookable extras and tons of emotion. Hard to resist, right? Your guest will think so, too. To save even more time you can let me step in: with Auto Offer, I analyze requests myself and respond autonomously, following your set rules. You can choose to send the offer for a specific hotel or even include rooms from multiple hotels in the group.

Step 3

Smooth communication

Inbox chaos? Not with me. As a multi-property hotel software, I offer you a unified inbox (Omnichannel Inbox) and centralized messaging for all hotels. You can even link the messenger chats and WhatsApp numbers of multiple hotels (one per hotel/hotel location). From a central communication platform, you can chat with your guests around the clock via the ReGuest Messenger or WhatsApp - and CRIS, the first virtual hotel employee powered by AI, is there to help you out. Emails are simply old-school, so with me, you use the popular chat function and the communication channels where everyone’s always online.

Step 4

Online booking and payment

Once all doubts are cleared and the booking is confirmed, it’s time to seal the deal. I offer your guests various online payment options and let them choose. They haven’t even set foot in your hotel yet, and they’re already impressed with the smooth service. Mission accomplished!

Step 5

Pre-stay upselling

Before your guest checks in, I upsell them on your extra services. I only pick the ones that match the guest, because I know their preferences thanks to the guest profile I created. This way, I enrich their vacation - and your bottom line 😉.

Step 6

Wish list for happy guests

Before the trip, I invite your guests to share all their wishes: how many pillows they’d like in the room, if they want their mother-in-law seated at the farthest table, or how cold they want the minibar drinks. You set up the questions, I note the guest’s preferences, and store them in their profile.

Step 7

Online check-in

I’m a 360° multi-property hotel software. So, if needed, I can even become your virtual receptionist. Before arrival, I suggest the guest complete their check-in online. I collect all the necessary information from the guest and their travel companions. Oh, and I also take the opportunity to introduce them to the house rules and get their acceptance. This saves you both time at arrival.

Step 8

Digital Concierge

On the day of check-in, it’s not just you welcoming your guest. I also greet them by name and send a welcome message with a link to the Digital Concierge. Here, they’ll find the most important and useful information for their stay: weather forecasts, the next wine tasting, restaurant opening times, or insider tips for "feel-like-a-local" adventures.

Step 9

Online check-out

No more waiting in line at check-out! On departure day, I send your guest their bill and instructions on how to pay it online.

Step 10

Post-stay guest loyalty

When your guest leaves, they’re not really gone. With the Sales Automation module, I work to bring them back. I wait for the right moment (I know it because I understand the guest’s behavior) and send them messages that make them consider a second (or third, fourth, fifth...) stay. And it works… again and again!