GUEST COMMUNICATION

COMMUNICATE SEAMLESSY AND PERSONALLY - FOR AN UNFORGETTABLE GUEST EXPERIENCE AT EVERY STAGE OF THE GUEST JOURNEY. 

My Re:Guest Messenger is the most advanced communication software 🗨️ for hotels. It combines all the communication channels you and your guest use, ensuring a consistently perfect guest experience at every stage. With my Hotel CRM, you also lay the foundation for effective marketing and more sales in your hotel. Try me - I won't disappoint you.
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+ 1,000 hoteliers already love me

Communication that connects and sells.

Efficiently communicating to retain guests and maximize sales? Yes – ideally with my Guest Communication. Whether via WhatsApp, email, or the website messenger, you are always close to your guest. My Re:Guest Messenger connects all communication channels, both yours and your guests'. Additionally, you communicate individually, targeted, and automatically; thanks to artificial intelligence 🦾 and integration 🔗 with your PMS or IBE, even surprisingly quickly and effortlessly.
BENEFITS FOR YOUR GUESTS

My Re:Guest Messenger®
is unique worldwide.

With me, you communicate quickly, personally, and automatically. And your guest? Can look forward to a seamless and “fluid” experience from the booking phase to check-out. Unique!
Instant Chat
Instant Chat

Instant communication

Your guest can chat with your reception team at any time ⌚. Thanks to a unified inbox, response times are significantly shortened.

Thanks to the Re:Guest Messenger, you can easily resolve any doubts a potential guest might have and stimulate the desire to book throughout the entire Guest Journey.
Multi-Channel Messenger
Multi-Channel Messenger

Multi-channel communication

With me, you have modern communication 🤳 with your guests, wherever they are: on the website, in the offer, or on WhatsApp. Your guests can contact you at any time through their preferred channel. And this is guaranteed to be well received.
Buchungs Cockpit
Booking Cockpit

Booking and communication history in one place

All guest correspondence, all inquiries, and all booked stays, both past 🗓️ and future, are accessible in one place. Through the messenger, your guests can easily access it at any time.
Feature Guest Communication 3
Booking confirmation message & Multi Pre-Stay

Automatic messages before the stay

With me, no question goes unanswered. I automatically send the booking confrimation and, following, all important and useful 💡 information to your guests before their arrival. You set the sending time, I send it, and your guests are optimally prepared.
AUTOMATEDWORKFLOW_2022_5_LIST_1
Online Check-in

Check-in without stress

Check-in assistant

My check-in assistant will ask for all the important data of your guest and their fellow travelers even before their arrival. The data can be saved as a template and easily accessed for any further stays.

Upload of travel documents

Looking for your passports at the bottom of the suitcase? Not with me. Your guest can upload all their travel documents for themselves and their fellow travelers before their arrival.

Accepting the house rules

Your guest will be asked to accept the house rules during the check-in process. All done, all easy.

Assigning room categories

Further details can also be sorted out before arrival. In case your guest has booked several rooms, they can autonomously assign their fellow travelers to the various room categories, already at the time of booking. Lotte will stay with Jan and Christa with Ludwig. It’s that easy.

All touchless

The C-virus doesn’t stand a chance! Thanks to online check-in, you avoid queues and crowds. You reduce the time spent at the reception, protect your guests, and ensure safety at work.
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On-stay messages and digital concierge

Digital welcome

Welcome greeting

It’s showtime! On their day of arrival, I greet your guests with a welcome email and give them access to their Digital Concierge. Igor needs his internet access? Even guests that log in to your wireless network will be greeted by the Digital Concierge.

Digital guest folder

Through my digital guest folder, your guest will be informed about everything important during their stay. This way, they can save themselves a trip to the reception and have all their questions answered via messenger.

Integration of external services (widgets)

How will the weather be? You can supplement my digital guest folder with external info services through widgets. You could include the weather forecast, excursion tips or transport options.

Naturally hygienic

My digital guest folder is practical, handy and conforms to current hygiene standards. Even in post-Covid times.
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Online Check-out

Easy check-out

Check-out assistant

Oh no, Joe, it’s time to say goodbye… I automatically contact your guest on the day of departure and give them all the instructions to pay their bills comfortably online.

Paying online

It’s pay time! Your guest can pay their bill online, if they wish.

Different payment systems

I offer payment systems from different providers, like Hogast, Hobex or Nexi. Your guests can use different payment methods.

All touchless

The C-virus doesn’t stand a chance! Thanks to online check-out, you avoid queues and crowds. You reduce the time spent at the reception, protect your guests, and ensure safety at work.
Review Post-stay
Post-Stay Review

Valuable feedback

With an automatic email, I ask your guests to leave their feedback ⭐. You can use the reviews to continuously improve your service.
Birthday Mail
Birthday Mail

Happy birthday

With me, you'll never forget a birthday 🎂 again! I automatically send personalized birthday wishes to your guests.
BENEFITS FOR YOUR TEAM

My control center, your efficiency

I unite your communication channels, like email and WhatsApp, in a single software and increase your team's efficiency with intelligent automation and advanced tools that are also easy to use. Work easy, sell well!
Omnichannel Inbox
Omnichannel Inbox

All messages in one place

I unite your communication from various channels in one place 📥 and make your inbox an organized to-do list. All communication is perfectly organized, nothing escapes you, and your work becomes much easier thanks to task assignment and more.
Collaboration
Collaboration

Teamwork made easy

With me, you can assign messages to your employees or the respective departments to efficiently handle guest requests and questions 🤝. The unified inbox allows every team member to intervene in conversations, so the guest can count on full support, even if an employee is absent. This feature is crucial for a top-notch guest experience.
Archivio dei dati
Data Archive

Guest data always at hand

With me, all your guest data 🗂️ is safe. I provide you with a detailed and organized guest data archive that you can use to improve and personalize your service like a pro.
Profilazione
Profiling

Know your guests

Create a profile 🧑‍🤝‍🧑 of your guests to communicate targeted to their preferences and bind them more closely and long-term to you. You can manually assign the profiling tags, or I can automatically take on this task for you.
Analytics
Analytics

Data and statistics in real-time

Thanks to detailed analyses 📊 and intuitive dashboards, you always have the performance of your campaigns, bookings, and employees in view and can continuously improve your marketing strategies and guest relationships.
Automated Workflows
Automated Workflows

Intelligent automation

I automatically send messages before the stay (pre-stay), during the stay (on-stay), and after the stay (post-stay) 🤖, thus relieving your staff of a lot of work.
AI Text Editor Assistant
AI Text Editor Assistant

24/7 writing assistant

Everything is easy! I offer you an AI-based writing assistant that writes, corrects ✍️, and translates texts professionally for you, 24 hours a day.

:My communication channels: Your guest has the choice.

Website
Messenger

The website is where your guest spends the most time. Start the conversation with your guest even before the stay, improve the guest experience ⚡, and increase your team's efficiency.
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WhatsApp

Of course, I have also integrated the guests' favorite channel into my system. Communication via WhatsApp promises a 12 times higher conversation rate 💸 compared to traditional communication channels.
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I grow with you.

I always offer you the right solution, whether for a single hotel, a hotel group, or a hotel with many rooms. With Guest Communication and Guest Communication Enterprise, you immediately secure everything for communication that binds guests and increases sales.
BEST SELLER
Guest Communication
From 2,75€ per room per month
Included:

  • Re:Guest Messenger
  • Multi pre-stay messages
  • Online check-in
  • Digital concierge
  • On-Stay Messages
  • Guest archive
  • Birthday email
  • Omnichannel inbox
  • Booking cockpit
  • Online check-out
  • Automated Post-Stay Messages
  • Valutation messages
  • Birthday mailings
  • Anti-spam certificate
  • History of guest datas
  • Automated and manuell guest profiling
  • PMS/IBE interface
  • Task assigment to employees and departments
  • Analytics and statistics
  • AI writing assistent
  • Live translating
Available channels
  • Website Messenger +1,10€
  • WhatsApp +1,10€
Additional modules
  • Offers +2,25€
  • Upseller +2,25€
  • Auto Offer +3,25€
  • Sales Campaigns +2,25€
  • Sales Automation +2,25€
  • CR:IS +1,90€
  • Advanced Security +0,50€
  • MICE
FOR HOTELS AND HOTEL GROUPS WITH OVER 100 ROOMS
Guest Communication Enterprise
Price on request
Included:

  • Re:Guest Messenger
  • Multi pre-stay messages
  • Online check-in
  • Digital concierge
  • On-Stay Messages
  • Guest archive
  • Birthday email
  • Omnichannel inbox
  • Booking cockpit
  • Online check-out
  • Automated Post-Stay Messages
  • Valutation messages
  • Birthday mailings
  • Anti-spam certificate
  • History of guest datas
  • Automated and manuell guest profiling
  • PMS/IBE interface
  • Task assigment to employees and departments
  • Analytics and statistics
  • AI writing assistent
  • Live translating
Available channels
  • Website Messenger
  • WhatsApp
Additional modules
  • Offers
  • Upseller
  • Auto Offer
  • Sales Campaigns
  • Auto Selection
  • CR:IS
  • Advanced Security
  • MICE

Great alone, unbeatable together.

Guest Communication is the foundation for our Hotel CRM and makes it unique. All our products are already strong on their own, but their true potential is only revealed when you use them together.

Guest
Communication

All channels in one place: this is how communication that excites and sells works.
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Sales
Cycle

Sales made easy: I take advantage of every revenue opportunity along the guest journey.
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Marketing
Cycle

Newsletters with added value: I turn guests into fans and fill occupancy gaps.
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AI
Chatbot

Your first virtual colleague: CR:IS is available 24/7 for your guests.
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