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I AM CR:IS, 
YOUR FIRST VIRTUAL TEAM MEMBER

Re:Guest created me to support your team 🦾. As a chatbot for your hotel, I can answer 100% of your reception questions for you and even help your guest with a booking enquiry. Wow, I can also give them all the information about the hotel. Just the way you want it! 🌟
Meet CR:IS

I am powered by cognitive artificial intelligence.

My name says it all. CR:IS stands for Cognitive Re:Guest Intelligence for Sales. But ‘being intelligent’ is not enough: thinking power, memory, problem-solving and decision-making are my strengths. I acquired intelligence and language comprehension through Chat GPT by OpenAI.

What makes me uniquely 💎 enchanting?

I am available 24/7 for your guests.

I work day and night and am always accessible to your guests. 

I guide guests through inquiries.

With me, there are no complicated inquiry forms anymore. No, I guide your guest step by step through the inquiry.

Sympathy and style are important to me.

Of course, I don't speak off the cuff. It is important to me to use your language style, elegance, and empathy in my conversations with guests.
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What do I bring for your money? 💸

More direct bookings with up to 99% shorter waiting times.

Booking-relevant questions are answered immediately and multilingually. And that, around the clock!

More direct bookings through better conversation.

Everyone prefers to buy from a competent and charming seller. I answer booking-relevant questions immediately, around the clock, and in multiple languages. The strength in sales lies in dialogue. Even if I don't know the answer, I inform that my colleague will get back soon. I never leave your guest alone with their questions.

More direct bookings through multichannel.

Picking up the guest where they prefer to communicate is no problem for me. You can use me on your website or in your digital guest guide. I can also handle conversations via WhatsApp. I am where your guest is!

More direct bookings through integration of booking engines.

If a guest is in a hurry or I have already convinced them, I can redirect them to the booking engine as per their request. Quick, easy, and always guided – guests love that!
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How does my education 🎓 happen in record time?

I am customizable in every way

Choose my name, appearance, and personality to perfectly adapt to your corporate identity.

I rely only on reliable sources: yours!

I educate myself with the information you provide to always be accurate and precise in my answers: website and landing pages, files and documents, and the data within Re:Guest.

I strictly respect your rules

You guide my actions: based on the type of question, you can define my behavior. And I guarantee always appropriate responses.

You set my level of autonomy

Decide my level of autonomy: I can limit myself to suggesting the answer in the backend, and I only send it after getting your "ok," or you give me full right to respond directly to chat messages, following the rules you have set.

Intelligence is nothing without control 🕹️

The cognitive artificial intelligence of Re:Guest gives me many abilities, but at the same time, you have the opportunity to control my appearance, behavior, and actions. I respond only when you want it and when the answer is correct. You can rely on me!
Learn more about my intelligence

With Re:Guest's data, I am globally unique.

I communicate with your guest along the entire guest journey. Fortunately, I can access all data from Re:Guest. I know whether your guest is before, during, or after the vacation. I know their preferences and address them specifically on wellness, family, or activities. Even repeat guests are familiar to me, and they require special attention. Re:Guest makes my conversation more relevant and therefore more booking-friendly.

YOUR GUESTS ARE MY GUESTS!

The most important chat channels for your hotels.

Wherever communication with your guest takes place, you can easily use me anytime. I am ready.
Angebot

Offer

When your guest reads the emotional offer, I can gladly answer questions.
Website

Website

During a website visit, your guest often has many questions, I can answer all of them immediately.
WhatsApp

WhatsApp

Communication via WhatsApp is more direct. I am very adept at using emojis at any time 😍🌈✨
Gästemappe

Digital concierge

On-site, I am also in service. I can be integrated into any digital concierge.
QR-Codes

QR codes

Your guests scan a QR code and can start chatting with me right away.

My learning time... very fast ⏳

I learn very quickly. You can give me websites and guest guides to learn. You can upload documents to me or manually populate my knowledge database. I make it easy for you, my learning is specifically designed for hoteliers, so you don't waste time, and don't forget: I get better day by day!

The one and only
Re:Guest Intelligence

There's only one artificial intelligence that's perfectly tailored to your hotel and every other hotel in the world: Re:Guest Intelligence. It's my engine, driving your guest communication, marketing, and sales to a whole new level.
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Guest Communication

Call me the best. My Messenger will take your guest communication 🗨️ to the next level. I connect all the channels you and your guests use, regardless of the stage of the guest journey. Together with my Hotel CRM, I am the perfect starting point for more hotel sales and effective marketing.
Discover Re:Guest Communication

My communication channels: your guest has the choice.

Channel Website
Messenger

The website is where your guest spends the most time. Start the conversation with your guest even before the stay, improve the guest experience ⚡ and increase your team's efficiency.
Learn more

Channel WhatsApp

Of course, I have also integrated the guests' favorite channel into my system. Communication via WhatsApp promises a 12 times higher conversation rate 💸 compared to traditional communication channels.
Learn more

Channel E-Mail

E-mail management 📧 more efficient than ever: In your Outlook, I use my Copilot to work out replies to emails and transfer enquiries, guest data and conversations directly to my Hotel CRM.
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I grow with you.

I have a solution whether you manage a unique accommodation facility, a group of hotels, or a large-scale establishment. Choose based on your needs: with AI Chatbot and AI Chatbot Enterprise, you'll have your new reliable, multitasking, and sales-oriented virtual assistant right away.
AI Chabot
From 6,25 5,75 €
per room per month
Included: 

  • Re:Guest Messenger
  • Omnichannel-Posteingang
  • Buchungscockpit
  • Virtueller Mitarbeiter
  • Mehrsprachig
  • Analysen und Statistiken
  • Automated Multi-Pre-Stay messages
  • Online check-in
  • Automated on-stay messages
  • Digital concierge
  • Online check-out
  • Automated Post-Stay Messages
  • Valutation messages
  • Birthday mailings
  • Anti-spam certificate
  • History of guest datas
  • Automated and manuell guest profiling
  • Task assigment to employees and departments
  • Activation of guided inquiry form
  • Precise and accurate answers according your hotel information -
  • Identification of inquiry intention
  • 24/7 availability
  • 2 autonomy levels to choose from
  • Customization of language style, profile picture and name
  • Multi-channel: Messenger and WhatsApp
  • Multiple sources for content: your website, external webpages, uploaded documents, data and content in Re:Guest
  • 2-Factor-Authenticator with Microsoft access
Show all featuresShow less features
Request a demo
Available channels
  • WhatsApp +1,10€
  • E-Mail +1,10€
Additional modules
  • Offers +2,25€
  • Upseller +2,25€
  • Auto Offer +3,25€
  • Sales Campaigns +2,25€
  • Sales Automation +2,25€
  • MICE
FOR HOTELS AND HOTEL GROUPS WITH +100 ROOMS
AI Chatbot Enterprise
Price on request
Included: 

  • Re:Guest Messenger
  • Omnichannel-Posteingang
  • Buchungscockpit
  • Virtueller Mitarbeiter
  • Mehrsprachig
  • Analysen und Statistiken
  • Automated Multi-Pre-Stay messages
  • Online check-in
  • Automated on-stay messages
  • Digital concierge
  • Online check-out
  • Automated Post-Stay Messages
  • Valutation messages
  • Birthday mailings
  • Anti-spam certificate
  • History of guest datas
  • Automated and manuell guest profiling
  • Task assigment to employees and departments
  • Activation of guided inquiry form
  • Precise and accurate answers according your hotel information -
  • Identification of inquiry intention
  • 24/7 availability
  • 2 autonomy levels to choose from
  • Customization of language style, profile picture and name
  • Multi-channel: Messenger and WhatsApp
  • Multiple sources for content: your website, external webpages, uploaded documents, data and content in Re:Guest
  • 2-Factor-Authenticator with Microsoft access
Show all featuresShow less features
Request a demo
Available channels
  • WhatsApp
  • E-Mail
Additional modules
  • Offers +2,25€
  • Upseller +2,25€
  • Auto Offer +3,25€
  • Sales Campaigns +2,25€
  • Sales Automation +2,25€
  • MICE

Great alone, unbeatable together.

Guest Communication is the foundation for our Hotel CRM and makes it unique. All our products are already strong on their own, but their true potential is only revealed when you use them together.

Guest
Communication

All channels in one place: this is how communication that excites and sells works.
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Sales
Cycle

Sales made easy: I leverage every revenue opportunity along the guest journey.
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Marketing
Cycle

Newsletters with added value: I turn guests into fans and fill occupancy gaps.
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AI
Chatbot

Your first virtual colleague: CR:IS is available 24/7 for your guests.
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