HOTEL CRM FOR SALES & MARKETING

With my Hotel CRM, I centralize all guest information in one system and automatically profile your guests, based on their personal details, preferences, purchasing behavior and privacy consents. Every interaction, whether from marketing campaigns or integrated systems (PMS, IBE), enriches your database and keeps it up-to-date. This allows you to segment the audience and activate targeted communications to improve the guest experience and maximize sales, finally unlocking the value of your guest data.

Multichannel communication becomes simple: I centralize all guest communications on a single platform. Thanks to the Omnichannel Inbox, the reception team can manage messages from any channel (WhatsApp, Messenger, email, and more) in a single inbox, responding directly without switching software. The guest, in turn, finds the entire communication history in the Re:Guest Messenger on the hotel website or in the booking offer. This organized system transforms the inbox into a well-structured task list, ensuring no communication is ever lost.

I simplify your sales and marketing activities by automating every strategic action, leveraging profiled guest data to send offers, upselling promotions, follow-ups, and email marketing campaigns in a fully automated, personalized, and multichannel way. With my automations, you save valuable time and never miss a sales opportunity, maximizing revenue and enhancing the guest experience.

I provide you with comprehensive dashboards that unify all statistics, analytics, and real-time reports. Access crucial data on occupancy, direct bookings, guest satisfaction, market segmentation, and the performance of upselling and email marketing campaigns. Each insight is designed to help you optimize management, improve profitability, and deliver a superior guest experience.

With me, you can assign messages or tasks to your colleagues or departments for efficient guest request management. Thanks to the unified inbox, each team member can intervene in communications, ensuring complete support even in cases of absence. This organized system becomes a task list for each department and is crucial for delivering a flawless Guest Experience.