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A NEW ERA: FINALLY, AI IN HOSPITALITY

ARTIFICIAL INTELLIGENCE FOR HOTELS

This is what my creators and I have been waiting for: Artificial Intelligence is no longer just the buzzword of the decade. It’s the engine that keeps me running and drives my team to keep evolving. I am the most advanced hotel CRM based on AI, offering you triple power with my Guest Communication, Marketing Cycle, and Sales Cycle to achieve or exceed your sales goals.

We had a dream…

…and now it’s coming true.

We haven’t just believed in the potential of Artificial Intelligence since it’s become the hot topic. We’ve always strived to make hotel work easier and maximize direct bookings with innovative technologies and automations. But we also know: AI is nothing without control. That’s why we’ve evolved an initial ChatGPT text assistant into a fully-fledged virtual employee. It operates autonomously, but according to your rules, and gives you time for other important tasks.

How my AI engine works

Everyone has access to Artificial Intelligence, but only we shape it into the one and only Re:Guest Intelligence: precisely tailored to the hospitality industry, already three steps ahead and ready to keep evolving.
RG-INTELLIGENCE-5
AI for the Hospitality Industry

Re:Guest Intelligence

1. Knowledge: It understands the big picture

Re:Guest Intelligence is truly effective because it genuinely understands:
  • what a hotel is
  • that it is part of the hotel
  • that there is a guest on the other side who must be treated courteously, proactively and reliably
  • that it has to cooperate with the human team in the hotel
  • what the hotel’s sales concept looks like
  • that selling is part of its mission

2. Rules: It knows how a hotel works

Artificial Intelligence needs rules to function - AI is nothing without control. Re:Guest Intelligence recognizes a guest’s intention and responds according to your rules and instructions to it. It can autonomously generate a response, react with predefined answers, send no response at all or forward a question. This means it also knows its limits.

3. Instructions: It can follow instructions

Even a virtual employee needs an introduction and clear instructions. Exceptions and additional specifications you set are precisely followed by Re:Guest Intelligence. This way, special cases and exceptions in daily business are clearly defined, and the resulting actions always meet your hotel's standards.

4. Actions: It can perform actions

Communicating is silver, acting is gold. Re:Guest Intelligence can create offers, accept booking confirmations, proactively engage and entice guests. Your virtual employee acts quickly and precisely, and you always have the option to monitor its actions and keep track of everything.
Training Center
Born to grow

Training center

Re:Guest Intelligence is the foundation of your virtual employee. CR:IS continuously and automatically improves based on the information and feedback it receives from your guests and its human team members. In the training center, knowledge, rules, and instructions are constantly refined. It grows with you - and you grow with it!
Personalizzazione
Personalization

What type is your AI colleague?

Just because we talk about CR:IS doesn’t mean you have to name your virtual employee that way. Or will it be a female employee? Names, appearance, character, attitude, and language style can be configured according to your preferences.

Re:Guest Intelligence: How far can it go?

It's up to you! You can set how autonomously your virtual employee should operate. Settings can be changed at any time.

100% autonomous

If you let your virtual employee operate 100% autonomously, it answers guest inquiries and questions according to your established criteria. You can always review and intervene in the AI employee’s actions.

Proactive & moderate

A proactive and moderate virtual employee will offer you assistance: it suggests responses that you can accept, adjust or discard. The sender still appears as the receptionist.

Only on request

You can also opt out of autonomous actions by the virtual employee. In this case, there are no autonomous actions and you must request the AI colleague’s support via a button.

What’s behind the most advanced Hotel CRM on the market

Guest communication is the foundation of my AI-based hotel CRM - and it makes me unique. Each of my four products is a performance guarantee on its own, but the true potential is revealed when you use them all together.

Guest
Communication

All channels in one place: this is how communication that excites and sells works.
Learn more

Sales
Cycle

Sales made easy: I leverage every revenue opportunity along the guest journey.
Learn more

Marketing
Cycle

Newsletters with added value: I turn guests into fans and fill occupancy gaps.
Learn more

AI
Chatbot

Your first virtual colleague: CR:IS is available 24/7 for your guests.
Learn more