Re:Guest Auto Reception - contactless guest care

100% Covid-19-ready: Online Check-in, Online Check-out & Digital Concierge
Re:Guest Auto Reception allows your guest to check in and out autonomously without having to physically contact the reception desk. During their stay, they can view important information via the Digital Concierge and chat comfortably and contactlessly with your reception staff.
Re:Guest Auto Reception makes you 100% Covid-19-ready and means a great service plus for your guests. Today and tomorrow.


Relieve your reception team and let Re:Guest Auto Reception take over for you. It helps your guest to check in and check out online and retrieve information autonomously on their smartphone. It connects your guest and your reception staff via the handy messenger. Anytime and contactless. You reduce waiting times and crowds and are 100% ready for current challenges. 
Auto Reception Online Check-in

Online Check-in


Thanks to online check-in, you avoid queues and crowds. You reduce the time spent at the reception, protect your guests and ensure safety at work. 

Check-in Assistant

The check-in assistant asks for all the important data of your guest and his fellow travellers even before their arrival. The data can be saved as a template and easily retrieved for further stays.

Upload travel documents

Your guest can upload all necessary travel documents for himself and his fellow travellers before his arrival. 

Accept house rules

The guest will also be asked to accept your house rules during the check-in process.

Assign room categories

Further details can also be clarified before arrival. If you book several rooms, your guest can, for example, autonomously assign fellow travellers to the different room categories. 
Digital Concierge

Digital Concierge


When, if not now: A digital guest folder is practical, hygienic and meets current hygiene standards.

Welcome salutation

On the day of arrival, your guest will receive a welcome email and access to their Digital Concierge. Guests who log into the internal WLAN will also be guided to the Digital Concierge.

Digital guest folder

The digital guest folder informs your guest about everything important for his stay. This way he can save himself the trip to the reception and at the same time he has the possibility to clarify questions via the messenger (see below).

Integration of external services (widgets)

You can use widgets to supplement your digital guest folder with external information services, such as weather, excursion tips or transport options.
Re:Guest Messenger

Re:Guest Messenger


The Re:Guest Messenger is a revolutionary communication tool in the form of an online chat. With it you have all possibilities to communicate with your guest at any time and in an innovative way. Fast, intuitive, and highly emotional, from online check-in to the period of stay and online check-out.

Instant Chat

Your guest can contact you anytime and anywhere and you can answer their questions in chat at lightning speed.

Booking cockpit

In the booking cockpit of Re:Guest Messenger all offers and messages reserved for your guest are stored.
Auto Reception Online Check-out

Online Check-out


With the online checkout you guarantee a smooth departure without waiting times. There are no crowds, you protect your guests and ensure safety at work. 

Pre-Check-out Assistant

Your virtual receptionist will automatically contact your guest on the day of departure and give them all the instructions to pay their bills conveniently online.

Pay invoice online

If desired, your guest can pay his invoice online. 

Different payment systems

You can use payment systems from different providers, such as Hogast, Hobex or Nexi. Your guests can choose between different payment methods. 


The Re:Guest Auto Reception is a completely new way of combining security with impeccable guest care. It is unique for several reasons:
100% guest-oriented

100% guest-oriented 

Your guests can chat conveniently with reception staff, during which they receive a perfect, personal response in all languages thanks to the use of predefined text blocks.  
100% mobile optimisation

100% mobile optimisation 

The Messenger is perfectly suited to any screen size. Secure more mobile visitors, more communication and many more enquiries! 
100% present

100% present 

The Messenger is available to guests on the website and landing pages and continues to accompany them through ‘Re:Guest Type’ for offers and in the post-stay phase. 
100% intelligent

100% intelligent 

Each guest is automatically recognised and welcomed. Any information meant specifically for them is stored clearly in the Messenger in designated areas.  
100% tried and tested

100% tried and tested 

The product’s security, speed and reliability were subject to rigorous long-term testing. They are the result of our many years of experience within the tourism industry. 
100% integration

100% integration 

For the Re:Guest Auto Reception, you do not need complex installations or existing systems. 


No matter how big you are, with Re:Guest Auto Reception you can immediately master the current Covid19 challenges. Of course, it will remain with you for the future and you can link it to our Re:Guest Editions to improve yourself constantly. 
Take advantage of the constantly new benefits of the sales software, which brings fun and security to your reception!

Re:Guest Edition:
Auto Reception 
Auto Reception
Take care of guests contactlessly from check-in to check-out.
150,00 € Setup
1,00 €
per room per month

(50% Covid-19 discount: instead of 2,00€ and 300€ setup)
Request now
Online Check-in
Online Check-out
Digital Concierge
Re:Guest Messenger
All active Re:Guest customers are charged an activation fee of up to € 500.

See more:

So you can further improve your room sales.

What’s needed in room sales?

Don’t miss out on opportunities. Use every trick in the book to persuade people and have fun doing it too. Selling has never been so easy!


The offer determines your sales success. And so does communication with your guest.

Sales automation
that sells 

Manual mailing is a thing of the past. Sit back and let Re:Guest sell, with targeted auto offers and follow-up e-mails.