More direct bookings:
but how?

Your potential guest sends you an enquiry by e-mail. Do you respond to them manually, using the same form of communication? Not with Re:Guest!

In the hotel management program, you select suitable rooms and then choose a suitable template from the Re:Guest templates. This means you tailor your offer to your potential guests, in terms of both content and theme. You can also enhance it with a range of additional information presented through multimedia and in clear, concise blocks.

Re:Guest sends the emotive, interactive offer to your potential guest. They receive an appealing e-mail with the unique selling points of your hotel and a link to the offer website. They can find all of the relevant information there and make a booking enquiry directly. Depending on availability, your reception then accepts it.

Thanks to the integrated Re:Guest Messenger, your guest can chat directly with your employees on the offer website, clarify questions and exchange information in real time. This convenience is unmatched on mobile devices in particular. The Messenger  makes the communication process much clearer and strengthens the personal connection to your hotel. 

An icon tells your reception team when there are new messages and which guests are currently online. In this way, your employees can seize every opportunity to win over potential guests and maybe even sell extra services. In Messenger, they have the ability to insert text, images and videos, and they can rapidly integrate predefined text blocks and multimedia content through the quick access option.

A certain level of emotion, convenience and familiarity wins people over. You will convert more enquiries into bookings, meaning less work and more fun. After checking availability, you can confirm booking enquiries with just one click. 

Your guest will receive an automatic pre-stay message before arrival. This contains detailed information about the stay, extra services that can be booked, any offers, arrival information, etc. This increases your guests’ sense of anticipation and they notice that they’re being well looked-after. 

Your guests’ opinions count! After their trip, they will be asked for feedback about their stay. They have the option of getting in touch directly with reception staff or leaving a review on TripAdvisor or HolidayCheck.

You can easily create intelligent newsletters with Re:Guest. Using the last arrival data for your guests, you fill in the gaps in the capacity utilisation plan. Re:Guest keeps track of the time period for the enquiries made and it sends sales messages to guests at just the right time. This makes scatter losses a thing of the past!
Your guests are contacted individually based on their booking profile and Re:Guest does so automatically. They will receive a personalised holiday reminder at just the right time each year, without you having to do a thing!

Comprehensive statistics provide you with a real-time overview of the opening rates of the offers sent, your reservation and booking rates, the composition of your sales, the performance of your reception staff and much more.
This means you can exploit strengths, improve weaknesses and continue to improve.