More direct bookings:
but how?

Your potential guest sends you an enquiry by e-mail. Do you respond to them manually, using the same form of communication? Not with Re:Guest!

There are two ways to create the offer. Either you select the rooms, create the basic structure with your hotel management program and finalize the offer using a Re:Guest template. Or you use Re:Guest for the entire process. In both cases, you can customize your offer exactly to your potential guest, both in terms of content and topics. Your guests receive an email with the specifics of your hotel and the link to the offer website: If they click on it, they land on a comprehensive and emotional offer page, from which they can directly start a booking request. 

Thanks to the integrated Re:Guest Messenger, your guest can chat directly with your employees on the offer website, clarify questions and exchange information in real time. This convenience is unmatched on mobile devices in particular. The Messenger  makes the communication process much clearer and strengthens the personal connection to your hotel. 

An icon tells your reception team when there are new messages and which guests are currently online. In this way, your employees can seize every opportunity to win over potential guests and maybe even sell extra services. In Messenger, they have the ability to insert text, images and videos, and they can rapidly integrate predefined text blocks and multimedia content through the quick access option.

A certain level of emotion, convenience and familiarity wins people over. You will convert more enquiries into bookings, meaning less work and more fun. After checking availability, you can confirm booking enquiries with just one click. 

Your guest will receive an automatic pre-stay message before arrival. This contains detailed information about the stay, extra services that can be booked, any offers, arrival information, etc. This increases your guests’ sense of anticipation and they notice that they’re being well looked-after. 

Your guests’ opinions count! After their trip, they will be asked for feedback about their stay. They have the option of getting in touch directly with reception staff or leaving a review on TripAdvisor or HolidayCheck.

You can easily create intelligent newsletters with Re:Guest. Using the last arrival data for your guests, you fill in the gaps in the capacity utilisation plan. Re:Guest keeps track of the time period for the enquiries made and it sends sales messages to guests at just the right time. This makes scatter losses a thing of the past!
Your guests are contacted individually based on their booking profile and Re:Guest does so automatically. They will receive a personalised holiday reminder at just the right time each year, without you having to do a thing!

Keep your guest communication going with revolutionary newsletters. The goal: to build as much guest loyalty as possible and to increase your direct sales. With Re:Guest, you choose the channel through which you send the newsletters, profile your guests, segment your contact list and easily create effective content thanks to Re:Guest's tips and templates. Moreover, you act in full compliance with the GDPR, reduce the risk of spam to a minimum and increase the open rate thanks to automatic follow-ups. Your guests will read the newsletter in Re:Guest Messenger, where they can interact directly with your reception team and start a guided request.  

Comprehensive statistics provide you with a real-time overview of the opening rates of the offers sent, your reservation and booking rates, the composition of your sales, the performance of your reception staff and much more.
This means you can exploit strengths, improve weaknesses and continue to improve.