Feedback transformed into features! We never stop working on tweaking Re:Guest to meet your needs and new requirements . The#Autumn20 Release is ready to go and features a Multi-PreStay function for more extra sales, hands-on WhatsApp communication and improved functions. Find out more!
Re:Guest Release
Even closer to guests
Direct Communication via WhatsApp
Re:Guest now offers you the possibility to get even closer to your guests by communicating with them directly via WhatsApp.
(fee-based activation)
- Direct communication via WhatsApp
- Emotive WhatsApp messages sent to guests during the entire guest journey
- Re:Guest displays all incoming WhatsApp messages sent to your number and allows you to assign the conversations to guests from the archive
(fee-based activation)
Multi PreStay
Upselling Extra Services and Wish Lists
It’s now possible for you to set up multiple time points at which you want to reach out to your guests before their arrival. All messages are sent automatically at the desired point in time.
(Professional Edition)
- Easy configuration of multiple PreStay messages
- Ability to define targeted messages for online check-in, upselling of extra services and wish lists and to send them at the right time
- All promotions are made available to guests in Messenger immediately after confirmation of booking
(Professional Edition)
Well presented
Improved Display of Extra Services
The extra services on offer are now displayed with an image and divided into groups. The booking process used by guests for extra services has also been redesigned and, above all, optimised for use on mobile phones.
(Automatically activated for free)
- Extra services are displayed with an image
- Grouping of extra services and sorting of groups
- Direct assignment to the offer template and season provides for better configuration of extra services
(Automatically activated for free)
Everything at a glance
Overview of Holidays in Messenger
Messenger now has a new menu item for your guests to stay on top of things. All past and upcoming stays are grouped together under ‘Holidays’ and can be viewed in detail on their own landing pages. Available promotions, such as online check-in or booking of extra services, are displayed to guests first and are clearly visible.
(Automatically activated for free)
- Better overview of holidays with classification into previous and upcoming stays
- Detailed landing page for every stay. Current information on the guest journey is immediately shown first
- Functions such as online check-in and upselling of extra services are always the main focus and easy to access
(Automatically activated for free)