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4*S Hotel Hohenwart: One Platform for All Guest Communication
How Re:Guest unifies systems and simplifies everyday hotel operations
18.05.2026
Too many tools, too many channels, too little clarity?This was exactly the challenge faced by the 4*S Hotel Hohenwart. A system landscape that had grown over many years made daily work complex for the team and hindered seamless guest communication. With Re:Guest, the hotel now brings all channels together on one central platform, noticeably simplifying everyday operations.
The Challenge
The 4*S Hotel Hohenwart was looking for a solution to bring order to a system landscape that had evolved over many years. The goal was to enable clear, consistent and efficient communication for both guests and the team.Guest communication was spread across multiple channels and different systems. For the team, this meant additional effort and little transparency in day-to-day work.
The wish was therefore clear: a central platform that bundles all guest contacts and noticeably simplifies processes.
“We wanted to unify our system landscape and create a single platform for guests and the team”explains Franz Mair, owner of the hotel.
The Solution
With Re:Guest, Hotel Hohenwart consolidates all guest communication in a single platform. Whether WhatsApp, website messenger, email via Outlook, offers, upselling or ongoing guest communication - all channels and information come together in one system. This allows the team to work much more efficiently while always keeping a clear overview.
The Added Value
The greatest benefit lies in the bundled communication across different channels. Guests experience consistent, personal interaction, while the team benefits from clear processes, reduced complexity and faster response times.“A key factor for us was the support and the continuous development of the product - especially because it allows us to bundle guest communication across different channels,”says Franz Mair, owner of the hotel.
Summary
With Re:Guest, the 4*S Hotel Hohenwart has created a unified platform that simplifies daily operations while sustainably improving the quality of guest communication.
Fewer systems. More clarity. Better communication.
With Re:Guest, Hotel Hohenwart consolidates all guest communication in a single platform. Whether WhatsApp, website messenger, email via Outlook, offers, upselling or ongoing guest communication - all channels and information come together in one system. This allows the team to work much more efficiently while always keeping a clear overview.
The Added Value
The greatest benefit lies in the bundled communication across different channels. Guests experience consistent, personal interaction, while the team benefits from clear processes, reduced complexity and faster response times.“A key factor for us was the support and the continuous development of the product - especially because it allows us to bundle guest communication across different channels,”says Franz Mair, owner of the hotel.
Summary
With Re:Guest, the 4*S Hotel Hohenwart has created a unified platform that simplifies daily operations while sustainably improving the quality of guest communication.
Fewer systems. More clarity. Better communication.