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A NEW ERA: FINALLY, AI IN HOSPITALITY

ARTIFICIAL INTELLIGENCE FOR HOTELS

This is what my creators and I have been waiting for: Artificial Intelligence is no longer just the buzzword of the decade. It’s the engine that keeps me running and drives my team to keep evolving. ReGuest Intelligence increases sales performance, reduces workload, and enhances the guest experience – helping you achieve your goals. Or even exceed them.🚀

How ReGuest Intelligencee works

Everyone has access to Artificial Intelligence, but only we shape it into the one and only Re:Guest Intelligence: precisely tailored to the hospitality industry, already three steps ahead and ready to keep evolving.
RG-INTELLIGENCE-5
AI for the Hospitality Industry

What makes it so unique?

1. Knowledge: It understands the big picture

Re:Guest Intelligence is truly effective because it genuinely understands:
  • what sets your hotel apart
  • that it is part of the hotel
  • that there is a guest on the other side who must be treated courteously, proactively and reliably
  • that it has to cooperate with the human team in the hotel
  • what the hotel’s sales concept looks like
  • that selling is part of its mission

2. Rules: It knows how a hotel works

Artificial Intelligence needs rules to function - AI is nothing without control. Re:Guest Intelligence recognizes a guest’s intention and responds according to your rules and instructions to it. It can autonomously generate a response, react with predefined answers, send no response at all or forward a question. This means it also knows its limits.

3. Instructions: It can follow instructions

Even a virtual employee needs an introduction and clear instructions. Exceptions and additional specifications you set are precisely followed by Re:Guest Intelligence. This way, special cases and exceptions in daily business are clearly defined, and the resulting actions always meet your hotel's standards.

4. Actions: It can perform actions

Communicating is silver, acting is gold. Re:Guest Intelligence can create offers, accept booking confirmations, proactively engage and entice guests. Your virtual employee acts quickly and precisely, and you always have the option to monitor its actions and keep track of everything.
Training Center
Born to grow

Training center

Re:Guest Intelligence is the foundation of our AI agents. They continuously and automatically improve based on the information and feedback they receive from your guests and human team members. In the Training Center, knowledge, rules, and instructions are constantly refined. The AI agents grow with you — and you grow with them!
Personalizzazione
Personalization

What types are your AI agents?

For our AI agents, who interact with your guests, you can configure their name, appearance, personality, attitude, and communication style according to your preferences.

Our vision is to build the most advanced virtual employees for your hotel.

Re:Guest Intelligence: How far can it go?

It's up to you! You can set how autonomously your virtual employee should operate. Settings can be changed at any time.

100% autonomous

If you let your virtual employee operate 100% autonomously, it answers guest inquiries and questions according to your established criteria. You can always review and intervene in the AI employee’s actions.

Proactive & moderate

A proactive and moderate virtual employee will offer you assistance: it suggests responses that you can accept, adjust or discard. The sender still appears as the receptionist.

Only on request

You can also opt out of autonomous actions by the virtual employee. In this case, there are no autonomous actions and you must request the AI colleague’s support via a button.

What’s behind the most advanced Hotel CRM on the market

Guest communication is the foundation of my AI-based hotel CRM - and it makes me unique. Each of my four products is a performance guarantee on its own, but the true potential is revealed when you use them all together.

Guest
Communication

All channels in one place: this is how communication that excites and sells works.
Learn more

Sales
Cycle

Sales made easy: I leverage every revenue opportunity along the guest journey.
Learn more

Marketing
Cycle

Newsletters with added value: I turn guests into fans and fill occupancy gaps.
Learn more

AI
Chatbot

Your first virtual colleague: CRIS is available 24/7 for your guests.
Learn more