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The Commercial Operating Platform for hotelsGuest communication, marketing, sales, guest experience and data in one central platform.

Areas

01Digital MarketingOnline Marketing Campaign, Websites, SEO/GEO
02SalesOffers, Auto Offer, Upselling, MICE
03Guest AppGuest Directory, Order, Book, Rent, TV, Print
04CRMGuest profiles, CRM & Newsletter, Sales Automation, Business Intelligence
05Guest CommunicationOmnichannel Inbox, Chatbot, E-Mail, WhatsApp & Socials

More

01Integrations & Marketplace02Product UpdatesNew

AI Agents

Open overview

ReGuest Intelligence

01ReGuest Intelligence

ReGuest Agents

01Data Agent02Content Agent03Guest Agent (CRIS)

Solutions

Open overview

Areas

01By Property TypeLeisure Hotel, Business Hotel, Campings, Multiproperty
02By RoleBenefit for management, Benefits for your team
03Specific SolutionsCorrespondence management, Newsletter Marketing, Hotel CRM, WhatsApp Newsletter, Omnichannel Inbox

Resources

Open overview

Areas

01TestimonialsCustomer stories
02KnowledgeBlog, Newsletter, Webinars, Guides & Whitepapers, Social Insights
03Support & PartnerFAQ, Contact account manager, Events, Partner Program, ReGuest for Developers, Istutional Partner, Partner Network
04CompanyOur story, The team, Our Offices, Careers, Mission & Vision, Investor Relations

Areas · 01

Digital Marketing

Boost visibility and demand and lay the foundation for sales across the entire guest journey.
Open overview

Solutions in this area

01Online Marketing Campaign02Websites03SEO/GEO

Areas · 02

Sales

Send emotive, personalised offers and sell rooms and add-on services in a targeted way.
Open overview

Solutions in this area

01Offers02Auto Offer03Upselling04MICE

Areas · 03

Guest App

Enhance the guest experience during the stay and boost your upselling success for the long term.
Open overview

Solutions in this area

01Guest Directory02Order, Book, Rent03TV, Print

Areas · 04

CRM

Stay in touch beyond the stay and bring guests back with newsletters and automated campaigns.
Open overview

Solutions in this area

01Guest profiles02CRM & Newsletter03Sales Automation04Business Intelligence

Areas · 05

Guest Communication

Communicate anytime, on every channel: simply, quickly and seamlessly.
Open overview

Solutions in this area

01Omnichannel Inbox02Chatbot03E-Mail04WhatsApp & Socials

Solutions · 01

By Property Type

Tailor-made solutions for your property.

Pages in this area

01Leisure Hotel02Business Hotel03Campings04Multiproperty

Solutions · 02

By Role

What ReGuest changes in practice for your management and your team.

Pages in this area

01Benefit for management02Benefits for your team

Solutions · 03

Specific Solutions

For specific needs and areas.

Pages in this area

01Correspondence management02Newsletter Marketing03Hotel CRM04WhatsApp Newsletter05Omnichannel Inbox

Resources · 01

Testimonials

First-hand experiences: find out what users say about ReGuest.

Pages in this area

01Customer stories

Resources · 02

Knowledge

Get news, tips and know-how on the top topics in hospitality.

Pages in this area

01Blog02Newsletter03Webinars04Guides & Whitepapers05Social Insights

Resources · 03

Support & Partner

Get support and discover integrations and our partner network.

Pages in this area

01FAQ02Contact account manager03Events04Partner Program05ReGuest for Developers06Istutional Partner07Partner Network

Resources · 04

Company

Get to know us and find out about open positions and ReGuest shares.

Pages in this area

01Our story02The team03Our Offices04Careers05Mission & Vision06Investor Relations
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A NEW ERA: FINALLY, AI FOR HOTELS

ARTIFICIAL INTELLIGENCE IN HOSPITALITY

This is what my creators and I have been waiting for: AI for hotels is no longer just the buzzword of the decade. It’s the engine that keeps me running and drives my team to keep evolving. ReGuest Intelligence increases sales performance, reduces workload, and enhances the guest experience – helping you achieve your goals. Or even exceed them.🚀

How ReGuest Intelligence works

Everyone has access to Artificial Intelligence, but only we shape it into the one and only ReGuest Intelligence – the AI for hotels, precisely tailored to the hospitality industry, already three steps ahead and ready to keep evolving.
RG-INTELLIGENCE-5
AI for Hotels

What makes it so unique?

1. Knowledge: It understands the big picture

ReGuest Intelligence, the AI for hotels, is truly effective because it genuinely understands:
  • what sets your hotel apart
  • that it is part of the hotel
  • that there is a guest on the other side who must be treated courteously, proactively and reliably
  • that it has to cooperate with the human team in the hotel
  • what the hotel’s sales concept looks like
  • that selling is part of its mission

2. Rules: It knows how a hotel works

Artificial Intelligence needs rules to function - AI is nothing without control. ReGuest Intelligence recognizes a guest’s intention and responds according to your rules and instructions to it. It can autonomously generate a response, react with predefined answers, send no response at all or forward a question. This means it also knows its limits.

3. Instructions: It can follow instructions

Even a virtual employee needs an introduction and clear instructions. Exceptions and additional specifications you set are precisely followed by ReGuest Intelligence. This way, special cases and exceptions in daily business are clearly defined, and the resulting actions always meet your hotel's standards.

4. Actions: It can perform actions

Communicating is silver, acting is gold. ReGuest Intelligence can create offers, accept booking confirmations, proactively engage and entice guests. Your virtual employee acts quickly and precisely, and you always have the option to monitor its actions and keep track of everything.
Training Center
Born to grow

Training center

ReGuest Intelligence is the foundation of our AI agents. They continuously and automatically improve based on the information and feedback they receive from your guests and human team members. In the Training Center, knowledge, rules, and instructions are constantly refined. The AI agents grow with you — and you grow with them!
Personalizzazione
Personalization

What types are your AI agents?

For our AI agents, who interact with your guests, you can configure their name, appearance, personality, attitude, and communication style according to your preferences.
 

Our vision is to build the most advanced virtual employees for your hotel.

ReGuest Intelligence: How far can it go?

AI for hotels needs clear rules. So we leave it entirely up to you! You can set how autonomously your virtual employee should operate. Settings can be changed at any time.

100% autonomous

If you let your virtual employee operate 100% autonomously, it answers guest inquiries and questions according to your established criteria. You can always review and intervene in the AI employee’s actions.

Proactive & moderate

A proactive and moderate virtual employee will offer you assistance: it suggests responses that you can accept, adjust or discard. The sender still appears as the receptionist.

Only on request

You can also opt out of autonomous actions by the virtual employee. In this case, there are no autonomous actions and you must request the AI colleague’s support via a button.

What’s behind the most advanced multi-property hotel software on the market

What’s behind the most advanced multi-property hotel software on the market

Guest
Communication

All channels in one place: this is how communication that excites and sells works.
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Sales
Cycle

Sales made easy: I leverage every revenue opportunity along the guest journey.
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Marketing
Cycle

Newsletters with added value: I turn guests into fans and fill occupancy gaps.
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AI
Chatbot

Your first virtual colleague: CRIS is available 24/7 for your guests.
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