Transform your hotel guests into an enthusiastic community with cognitive AI

In the current context, where technology permeates every aspect of our lives, it is essential for hotels to adopt innovative strategies to exceed guest expectations. An engaged community is not just a competitive advantage; it is a real asset that transforms every guest into a brand ambassador.

The importance of a satisfied community in tourism


On Tuesday April 9th we had the privilege of participating in the ahgz Hotelkongress at Europa-Park in Rust, an indispensable event for those working in the hospitality industry. The ahgz event serves as a platform for exchange, networking and knowledge transfer and is truly essential for all representatives of the hospitality industry. 

On this occasion, our BSD Björn had the opportunity to address a topic of crucial importance: the use of cognitive artificial intelligence to develop effective communication and build an enthusiastic community. In the current context, where technology permeates every aspect of our lives, it is essential for hotels to adopt innovative strategies to exceed guest expectations.

An engaged community is not just a competitive advantage; it is a real asset that transforms every guest into a brand ambassador. Satisfied and loyal guests are far more likely to share their positive experiences through online reviews and word-of-mouth, enhancing the hotel's reputation in the vast digital ecosystem.

Cognitive artificial intelligence in guest communication

Definition and practical applications

Cognitive artificial intelligence 🧠 refers to the implementation of intelligent systems that simulate human reasoning, capable of interpreting natural language and dynamically learning from past interactions. In the hospitality sector, this means personalizing communication and offers based on expressed preferences and observed guest behaviors.

Using technologies such as Natural Language Processing (NLP) and Machine Learning, hotels can now manage reservations more efficiently, respond to guest inquiries in real-time via chatbots and anticipate their future desires with tailored recommendations. For instance, by analyzing historical data, a cognitive system can suggest activities, restaurants, or local events that reflect the unique interests of each guest.

Many advantages
🔍

Cognitive artificial intelligence technology offers numerous practical advantages, including the ability to:

  • improve check-in and check-out processes
  • provide proactive support during the stay
  • optimize resource management based on accurate guest flow forecasts

Steps 👣 Towards a Loyal Community

1. Analyse and comprehension of guests' needs

The first step in building a lasting relationship with guests is a deep understanding of their needs. Through detailed analyses, including the review of feedback and previous interactions, hotels can identify behavioral patterns and preferences. These insights enable the refinement of communication and service strategies.

2. Integration of smart solutions

Once the needs are identified, it is crucial to select and integrate cognitive artificial intelligence technologies that align perfectly with the hotel's service goals. This might include the adoption of advanced chatbots, personalized booking systems, and machine learning algorithms for an increasingly tailored service.

3. Continuous education and feedback

Implementing advanced technology requires a commitment to continuous training and improvement. It is essential to establish regular feedback cycles with guests and staff to refine the technologies implemented and ensure that interactions remain personal and relevant.

Meeting with hoteliers at the ahgz Hotelkongress confirmed that integrating cognitive artificial intelligence into guest communication is not just a trend, but a pressing necessity. Through the adoption of these advanced technologies, we can truly transform the hospitality experience, making each stay unique and memorable.

Meet C.r.i.s.

C.r.i.s.: Much more than a chatbot: your first virtual collaborator

C.r.i.s. is an advanced chatbot equipped with cognitive artificial intelligence, which has evolved into a virtual collaborator for hotels. It is extremely customizable, effectively supports the hotel team, and provides multilingual assistance to guests 24/7. Thanks to its ability to delegate tasks and interact proactively, C.r.i.s. represents a valuable addition to any hotel, improving communication and optimizing customer service.

Meet C.r.i.s.
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