I was born high up in the mountains 🏔️, where competition in the hotel business is at least as fierce as in the city. Good hotels 🏩 trust in me. Because personalized and automated communication with the guest always works. For more sales, less work and less staff at the reception 💸.City by Re:Guest
EVEN MORE SALES
My secret has 10 letters: Sales Cycle. The Sales Cycle that I cover, doesn’t just involve the time period before the booking, but also the one between booking and stay, during the stay, as well as afterwards. Wow! That’s how you easily elevate your hotel sales to the next level. And: Absolutely no pain in the a**, since I am quickly and easily integrated thanks to many interfaces.
Sell more in 9 steps
What I can do? A lot. I facilitate your work and communication, bring you to peak performance and most notably: let you sell more. That’s how it works:
Smooth Data Import
Interface instead of facing problems! With me, you can easily import booking data from other systems. I integrate quickly and easily into your system.
I already message your guest before their arrival. Why? It’s simple: To entice them to book additional services. I choose which ones to offer them based on my automatically generated guest profile.
Wish List as a Service Plus
Before your guest comes to visit, I can send them an automated wish list. This way, they can tell you beforehand, what wishes and preferences they have - like dietary habits or room make-up. No need to grumble afterwards. They will like it, I’m sure.
No Open Questions
Any questions? Your guests can contact your reception team anytime via messenger and WhatsApp. Formal email correspondence? Ugh, totally old school. Better to use a direct, simple, and informal style of communication via messenger and WhatsApp. Communicating is just as easy for your guest as it is for you reception team.
In the pre-stay phase, I become a real gentleman. During the online check-in, I ask for all the important data of your guest and their fellow travelers even before departure. I let them upload all the travel documents for themselves and their companions before their arrival and let them accept the house rules. All done, all easy!
It’s showtime! On their day of arrival, I greet your guests with a welcome email and give them access to their Digital Concierge. This guest folder will inform them about everything important during their stay: From the weather forecast, through excursion tips, to information about internal and external services. A run to the reception? Unnecessary.
Say what? Already our last day? When it’s time to say farewell, I contact your guest and instruct him on how to conveniently pay his bills online… And again, I saved you some work!
More Post-Stay Sales
After the stay is before the next! Thanks to Auto Selection, I don’t save on personalized booking incentives even after your guest’s departure. They only receive sales messages that match their profile. More conversions guaranteed.
Using my module Sales Campaigns, you can generate newsletters with just a few clicks. You personalize them based on the guest profile and thereby increase the chance of a new booking. The guest can choose their preferred channel themselves (email or WhatsApp). And: The risk of landing in spam is reduced by almost 100% thanks to a CSA certificate. Go figure!
Boost your sales revenue!
Knowledge as the starting point for sales success: That’s what makes my Sales Cycle® so extraordinary. With me, you have everything under your control: data, performance, and – which is very important – your guest’s needs!
Automated guest profiling
I’m quite savvy. I remember every click, every booking and every information given by your guest in my CRM. Then I create guest profiles based on these data, which you can use for guest management and personalized sales campaigns.Read more
Numbers and data at your fingertips
I’m an open book. My analyses and statistics tell you everything about past and planned actions, results, and improvement options. On the dashboard, you can easily find data on opening and booking rates, travel periods, new and regular guests, the performance of your reception staff and much more.Keep everything under control
Interfaces and marketplace
With me, your data stream flows smoothly. I connect easily and happily with your hotel management program or your IBE. This means you can import important data and information with just one click, while saving time and energy.Discover my interfaces
Find out more:
This is how you can improve room sales even more.