Re:Guest for Leisure Hotels: here's how it works

Whether it is a room or an additional service, Re:Guest increases sales at every stage of the Guest Journey. In the Re:Guest Sales Cycle®, every sales opportunity is exploited and the workload is reduced. More sales, more time, more success!

:More direct bookings

The secret of Re:Guest is its Sales Cycle. The Re:Guest Sales Cycle® covers not only the period before booking, but also the period between holiday confirmation and stay, during the stay and after check-out. In this way, you can easily take your hotel sales to a higher level. Thanks to the many interfaces, Re:Guest integrates quickly and easily into your system and operations.

:Sell more in 10 steps

Re:Guest makes working and communicating with the guest easier, improves professionalism and increases sales success. Here is how it works:
1 Ein verlockendes Angebot
Step 01

An Compelling Offer

When your potential guest sends you an enquiry by e-mail, with just a few clicks you create an offer tailored to the guest, both in terms of content and theme. He will receive an e-mail with the special features of your hotel and a link to the offer's website: by clicking on it he will land on an emotional and comprehensive offer from which he can directly make a booking request.
2 Keine Fragen offen
Step 02

To every question its answer

Guests can contact the reception team at any time via Re:Guest Messenger and WhatsApp. Formal e-mail correspondence is replaced by direct, simple and informal chat communication. As easy as communication gets for your guest, as easy it is for your reception team.
3 Buchung und Onlinezahlung
Step 03

Online booking and payment

Once all questions have been answered and the booking confirmed, the guest can pay the deposit from the comfort of home. There are several online payment systems available.
4 Upselling vor dem Aufenthalt
Step 04

Pre-Stay Upselling

With Re:Guest it is possible to send upselling messages before the stay and offer the guest targeted additional services. Thanks to guest profiling, Re:Guest can recognise which additional services would be most attractive to the individual contact.
5 Wunschliste als Serviceplus
Step 05

Wish list for happy guests

In the pre-stay phase you can also send an automatic wishlist. Your guest is invited to indicate preferences and wishes on certain topics of your choice: arrival time, diet, room make-up preferences and much more. In this way, you show that you care about their happiness right from the start.
6 Online Check-In
Step 06

Online check-in

In the pre-stay phase Re:Guest becomes a real virtual receptionist. During the online check-in, Re:Guest asks for all the important data of your guest and his fellow travellers even before their arrival. The guest can upload travel documents and accept your house rules.
7 Digital Concierge
Step 07

Digital Concierge

On the day of arrival, your guests receive a welcome e-mail and access to their personal Digital Concierge. The Digital Concierge informs about everything important for your guests' stay: weather forecast, excursion tips, indoor and outdoor services and much more.
8 Online Check-Out
Step 08

Online check-out

The work of your virtual receptionist continues with the online check-out. On the day of departure Re:Guest contacts your guests and gives them all the instructions to pay their bills conveniently online.
9 Mehr Verkäufe im Post-Stay
Step 09

More post-stay sales

After the holiday, is before another! Re:Guest's Auto Selection module provides your guest with personalised incentives to book a new stay. Re:Guest sends them automatic, targeted sales messages based on their past purchasing behaviour. Here is the secret to significantly increasing direct bookings.
10 Revolutionäre Newsletters
Step 10

Revolutionary Newsletter

With the Sales Campaigns module of Re:Guest you can create successful newsletters in just a few clicks. You customise the content and send it according to the guest's profile and increase the chance of getting new bookings. The newsletter can be sent via the guest's preferred channel of choice, either e-mail or WhatsApp, and thanks to CSA certification the risk of spam is minimised.

Boost your sales!

Knowledge as the starting point for sales success: that's what makes the Re:Guest Sales Cycle® so complete. With Re:Guest you keep everything under control: data, performance and the needs of your guests.
Automatic guest profiling

Automatic guest profiling

Every click, every booking and every information provided by the guest is saved in the Re:Guest Hotel CRM. Based on the guest's behaviour, Re:Guest stores the data and creates the different profiles and contact segments that are the basis for flawless guest management and customised sales campaigns.
Read more
Zahlen und Daten im Blick

Numbers and data at your fingertips

The analyses and statistics of Re:Guest provide the results of past actions, information on planned actions and data for realising optimisation possibilities. In the dashboard you can easily find all the data you need: opening rates, booking rates, requested travel times, behaviour of regular and new guests, efficiency of reception staff and much more.
Keep everything under control

Interfacce & marketplace

With Re:Guest, your data stream flows smoothly. The software can be easily linked to your hotel management program or your IBE. This means you can import key data and information with just a click, saving time and energy.
Find out the interfaces

Find out more:

This is how you can improve room sales even more.


Exciting offers: with Re:Guest, you’re creating each offer made-to-measure.


Do you want to generate more sales without making any further efforts? Check out our Multi PreStay mailings which allow you to sell additional services even before your guests arrive. 


How you can manage to stay on the ball after your guests' stay, keep in touch and encourage further bookings and additional sales? With our “Postseller” module.