Whether it is a room or an additional service, Re:Guest increases sales at every stage of the Guest Journey. In the Re:Guest Sales Cycle®, every sales opportunity is exploited and the workload is reduced. More sales, more time, more success!
:More direct bookings
The secret of Re:Guest is its Sales Cycle. The Re:Guest Sales Cycle® covers not only the period before booking, but also the period between holiday confirmation and stay, during the stay and after check-out. In this way, you can easily take your hotel sales to a higher level. Thanks to the many interfaces, Re:Guest integrates quickly and easily into your system and operations.
:Sell more in 10 steps
Re:Guest makes working and communicating with the guest easier, improves professionalism and increases sales success. Here is how it works:
An Compelling Offer
When your potential guest sends you an enquiry by e-mail, with just a few clicks you create an offer tailored to the guest, both in terms of content and theme. He will receive an e-mail with the special features of your hotel and a link to the offer's website: by clicking on it he will land on an emotional and comprehensive offer from which he can directly make a booking request.
To every question its answer
Guests can contact the reception team at any time via Re:Guest Messenger and WhatsApp. Formal e-mail correspondence is replaced by direct, simple and informal chat communication. As easy as communication gets for your guest, as easy it is for your reception team.
Online booking and payment
Once all questions have been answered and the booking confirmed, the guest can pay the deposit from the comfort of home. There are several online payment systems available.
With Re:Guest it is possible to send upselling messages before the stay and offer the guest targeted additional services. Thanks to guest profiling, Re:Guest can recognise which additional services would be most attractive to the individual contact.
Wish list for happy guests
In the pre-stay phase you can also send an automatic wishlist. Your guest is invited to indicate preferences and wishes on certain topics of your choice: arrival time, diet, room make-up preferences and much more. In this way, you show that you care about their happiness right from the start.
In the pre-stay phase Re:Guest becomes a real virtual receptionist. During the online check-in, Re:Guest asks for all the important data of your guest and his fellow travellers even before their arrival. The guest can upload travel documents and accept your house rules.
On the day of arrival, your guests receive a welcome e-mail and access to their personal Digital Concierge. The Digital Concierge informs about everything important for your guests' stay: weather forecast, excursion tips, indoor and outdoor services and much more.
The work of your virtual receptionist continues with the online check-out. On the day of departure Re:Guest contacts your guests and gives them all the instructions to pay their bills conveniently online.
More post-stay sales
After the holiday, is before another! Re:Guest's Auto Selection module provides your guest with personalised incentives to book a new stay. Re:Guest sends them automatic, targeted sales messages based on their past purchasing behaviour. Here is the secret to significantly increasing direct bookings.
With the Sales Campaigns module of Re:Guest you can create successful newsletters in just a few clicks. You customise the content and send it according to the guest's profile and increase the chance of getting new bookings. The newsletter can be sent via the guest's preferred channel of choice, either e-mail or WhatsApp, and thanks to CSA certification the risk of spam is minimised.
Boost your sales!
Knowledge as the starting point for sales success: that's what makes the Re:Guest Sales Cycle® so complete. With Re:Guest you keep everything under control: data, performance and the needs of your guests.
Automatic guest profiling
Every click, every booking and every information provided by the guest is saved in the Re:Guest Hotel CRM. Based on the guest's behaviour, Re:Guest stores the data and creates the different profiles and contact segments that are the basis for flawless guest management and customised sales campaigns.Read more
Numbers and data at your fingertips
The analyses and statistics of Re:Guest provide the results of past actions, information on planned actions and data for realising optimisation possibilities. In the dashboard you can easily find all the data you need: opening rates, booking rates, requested travel times, behaviour of regular and new guests, efficiency of reception staff and much more.Keep everything under control
Interfacce & marketplace
With Re:Guest, your data stream flows smoothly. The software can be easily linked to your hotel management program or your IBE. This means you can import key data and information with just a click, saving time and energy.Find out the interfaces
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This is how you can improve room sales even more.