Whether it is a room or an additional service, Re:Guest increases sales at every stage of the Guest Journey. In the Re:Guest Sales Cycle®, every sales opportunity is exploited and the workload is reduced. More sales, more time, more success!
:even more sales
The secret of Re:Guest is its Sales Cycle. The Re:Guest Sales Cycle® covers not only the period before booking, but also the period between holiday confirmation and stay, during the stay and after check-out. In this way, you can easily take your hotel sales to a higher level. Thanks to the many interfaces, Re:Guest integrates quickly and easily into your system and operations.
Sell more in 9 steps
Re:Guest makes working and communicating with the guest easier, improves professionalism and increases sales success. Here is how it works:
Step 01
Seamless data import
Thanks to the numerous interfaces, your booking data is imported into Re:Guest from other systems. This data transfer to Re:Guest takes place quickly and without obstacles.
Step 02
Pre-Stay Upselling
With Re:Guest it is possible to send upselling messages before the stay and offer the guest targeted additional services. Thanks to guest profiling, Re:Guest can recognise which additional services would be most attractive to the individual contact.
Step 03
Wish list for happy guests
In the pre-stay phase you can also send an automatic wishlist. Your guest is invited to indicate preferences and wishes on certain topics of your choice: arrival time, diet, room make-up preferences and much more. In this way, you show that you care about their happiness right from the start.
Step 04
To every question its answer
Guests can contact the reception team at any time via Re:Guest Messenger and WhatsApp. Formal e-mail correspondence is replaced by direct, simple and informal chat communication. If communication is easy for the guest, it also becomes easy for the reception team.
Step 05
Online check-in
In the pre-stay phase Re:Guest becomes a real virtual receptionist. With online check-in, Re:Guest asks for all the important data of your guest and his fellow travellers even before their arrival. The guest can upload travel documents and accept your house rules.
Step 06
Digital Concierge
On the day of arrival, Re:Guest sends the guest a welcome e-mail and access to their personal Digital Concierge. The Digital Concierge informs your guest about everything important for his stay: weather forecast, excursion tips, indoor and outdoor services and much more.
Step 07
Online check-out
The work of your virtual receptionist continues with the online check-out. On the day of departure it contacts the guest and give him all the instructions to pay their bills conveniently online.
Step 08
More post-stay sales
After the holiday, is before another! Re:Guest's Auto Selection module provides your guest with personalised incentives to book a new stay. Re:Guest sends them automatic, targeted sales messages based on their past purchasing behaviour. Here is the secret to significantly increasing direct bookings.
Step 09
Revolutionary Newsletter
With the Sales Campaigns module of Re:Guest you can create successful newsletters in just a few clicks. You customise the content and send it according to the guest's profile and increase the chance of getting new bookings. The newsletter can be sent via the guest's preferred channel of choice, either e-mail or WhatsApp, and thanks to CSA certification the risk of spam is minimised.
Boost your sales!
Knowledge as the starting point for sales success: that's what makes the Re:Guest Sales Cycle® so complete. With Re:Guest you keep everything under control: data, performance and needs of your guests.
HOTEL CRM
Automatic guest profiling
Every click, every booking and every information provided by the guest is saved in the Re:Guest Hotel CRM. Based on the guest's behaviour, Re:Guest stores the data and creates the different profiles and contact segments that are the basis for flawless guest management and customised sales campaigns.
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ANALYTICS
Numbers and data at your fingertips
The analyses and statistics of Re:Guest provide the results of past actions, information on planned actions and data for realising optimisation possibilities. In the dashboard you can easily find all the data you need: opening rates, booking rates, requested travel times, behaviour of regular and new guests, efficiency of reception staff and much more.
Keep everything under controlInterfacce & marketplace
With Re:Guest, your data stream flows smoothly. The software can be easily linked to your hotel management program or your IBE. This means you can import key data and information with just a click, saving time and energy.
Find out the interfacesFind out more:
This is how you can improve room sales even more.