RE:GUEST FOR
HOTEL GROUPS

Connect me to all your hotel websites. From now on, requests will go directly into the Re:Guest system, and you can filter them by hotel or distinguish them by hotel code in the preview.

As soon as a request comes in, you can create a tempting offer for your (potential) guest with just a few clicks. Not the usual boring PDF, but an offer website with various room options, bookable extras and tons of emotion. Hard to resist, right? Your guest will think so, too. To save even more time you can let me step in: with Auto Offer, I analyze requests myself and respond autonomously, following your set rules. You can choose to send the offer for a specific hotel or even include rooms from multiple hotels in the group.

Inbox chaos? Not with me. I offer you a unified inbox (Omnichannel Inbox) and centralized messaging for all hotels. You can even link the messenger chats and WhatsApp numbers of multiple hotels (one per hotel/hotel location). From a central communication platform, you can chat with your guests around the clock via the Re:Guest Messenger or WhatsApp - and CR:IS, the first virtual hotel employee powered by AI, is there to help you out. Emails are simply old-school, so with me, you use the popular chat function and the communication channels where everyone’s always online.

Once all doubts are cleared and the booking is confirmed, it’s time to seal the deal. I offer your guests various online payment options and let them choose. They haven’t even set foot in your hotel yet, and they’re already impressed with the smooth service. Mission accomplished!

Before your guest checks in, I upsell them on your extra services. I only pick the ones that match the guest, because I know their preferences thanks to the guest profile I created. This way, I enrich their vacation - and your bottom line 😉.

Before the trip, I invite your guests to share all their wishes: how many pillows they’d like in the room, if they want their mother-in-law seated at the farthest table, or how cold they want the minibar drinks. You set up the questions, I note the guest’s preferences, and store them in their profile.

If needed, I can even become your virtual receptionist. Before arrival, I suggest the guest complete their check-in online. I collect all the necessary information from the guest and their travel companions. Oh, and I also take the opportunity to introduce them to the house rules and get their acceptance. This saves you both time at arrival.

On the day of check-in, it’s not just you welcoming your guest. I also greet them by name and send a welcome message with a link to the Digital Concierge. Here, they’ll find the most important and useful information for their stay: weather forecasts, the next wine tasting, restaurant opening times, or insider tips for "feel-like-a-local" adventures.

No more waiting in line at check-out! On departure day, I send your guest their bill and instructions on how to pay it online.

When your guest leaves, they’re not really gone. With the Sales Automation module, I work to bring them back. I wait for the right moment (I know it because I understand the guest’s behavior) and send them messages that make them consider a second (or third, fourth, fifth...) stay. And it works… again and again!

In the Sales Campaigns module, I show you how to create successful newsletters with just a few clicks. But I never send newsletters randomly. I always choose the right topic for the right guest. And I send them through the right communication channel - even via WhatsApp! Your guests will love it, and you'll love your revenue.