Re:Guest Release

Summer, sun, holiday time – or maybe not? Covid-19 has not exactly made the season’s start a walk in the park. But now, despite everything, the desire to travel is making a comeback and life is slowly returning to the hotel business. It goes without saying that personal protective and hygiene measures are still needed. Therefore, Re:Guest has made sure with the release #Summer20 that you as a host are optimally prepared for this special season. With improved online check-in and an easy online check-out process, digital concierge and other long-awaited features, you're ready for anything and can be there for your guests, just as you always are. Discover the news!
Kick-start your holiday without the stress 

Paying your deposit online

Re:Guest offers you a connection to various payment systems, through which your guest can easily pay their deposit online.

  • Secure payments with Datatrans, Hobex, Nexi, Stripe or the Hogast payment button
  • Simple cancellation of payments directly via the Re:Guest backend
  • Subsequent debit of the amount directly via the Re:Guest backend (applies to all payment systems that support this function)
(activation subject to charge)
Check-in even faster 

Improved online check-in

You want to avoid long queues at reception? Thanks to the new document upload function during online check-in, your guests can store all the necessary information before they arrive: online, easy, and fast!  

  • Travel documents can be uploaded in just a few clicks and are stored in the Guest Archive for future stays
  • On mobile devices: direct document upload in photo form 
  • Accept the house rules and hygiene regulations during the check-in process
(free activation)
Digital Concierge 

Welcome and digital guest folder 

With Re:Guest, you can welcome your guests on the day of their arrival and provide them with a virtual guest area that contains all the information they need about their stay.

  • Welcome e-mail and access to the virtual guest area on the day of arrival
  • Digital guest folder with all the information at a glance and straightforward communication via the integrated messenger
  • The choice of supplementing the information with external info services (widgets), for example, regarding the weather, excursion tips or transport options
  • The virtual guest area is also accessible via the start page of the internal WiFi network
(activation subject to charge)
Departure without losing time  

Online check-out

With the new online check-out, you can guarantee your guest a smooth departure without any waiting times. You can send your guest their bill along with a detailed list of the accommodation costs on the day of departure and they can pay the invoice conveniently online. 

  • Upload the bill via the Re:Guest backend
  • Detailed listing of all costs incurred during the stay
  • Secure and convenient online payment through various payment systems (Datatrans, Hobex, Nexi, Stripe and the Hogast payment button)
(activation subject to charge)
Easier work at reception 

Change offers

From now on, you can easily update your offers to your guests. Your guest will be notified by e-mail and can immediately view the changes in their virtual guest area, where they can book the amended offer.

  • E-mail notification to the guest in the event of a modified offer
  • Changes can be made without notification as long as the guest has not yet read the offer
  • Non-critical information (e.g. introductory texts) can be adjusted at any time
  • Are you still managing the offers in your PMS? Simply update your offer and transfer the change to Re:Guest. We’ll take care of the rest.
 (free activation)
In just a few clicks 

Importing guest information and bookings

Now you can import guest information and bookings from your Excel files into Re:Guest. Meaning you can also offer all Re:Guest features to your guests who have not booked through Re:Guest.
  • System-led import with automatic column recognition 
  • Intelligent data validation – possible errors are then displayed 
  • Overview of all imported and validated data
(free activation) 
Don’t miss a thing!
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