Re:Guest Release
#Spring20
 

Spring stands for new things, also in Re:Guest. Despite the difficult times we are constantly working on improving Re:Guest. The next holiday season will come for sure, and with it many guests who can use the new features together with you. Here they are! 
Provide security

Global cancellation conditions

Especially in times like these it is important to give your guests security with flexible cancellation conditions. We reacted immediately to the current situation and developed a new feature: With this feature, you and your employees can easily define global cancellation conditions for a specific arrival period in Re:Guest. 

  • Simple and fast entry of global cancellation conditions for all offers with a certain arrival period
  • Deposit request can be globally deactivated with one click for a specific arrival period
  • The global cancellation conditions are highlighted throughout the Guest Journey
 
Overcoming language barriers in 6 languages

Re:Guest Live Translator

Your guests speak many languages and Re:Guest now helps you to understand them better and to answer them in their mother language. Our new feature for automatic text translation in 6 languages will make life easier for your staff - and of course High Fun!

Translate your guests' Messenger messages with one click
Answer in your mother language and Re:Guest translates the texts for you into the language of the guest
Text modules and templates can now be easily duplicated and translated into all languages

Since professional support and customer relationships are especially important in these difficult times, we have decided to make this premium feature available to all our customers for 6 months free of charge. During this period, we will cover the external costs for translations.
 
Designing offers 

New layout options

We have prepared new layout possibilities for the private guest area and for your e-mails. You now have two new styles to choose. Just contact our support, we will help you with the setup.

  • Content blocks with images in tile form
  • New mail template with message character
 
Making important things easier

Online Check-in

In order to make it easier for your guests to enter their online check-in data also on mobile devices, a new user-friendly input mask is now available in Messenger. The data of the accompanying passengers can be saved as a template and be easily retrieved for future stays.

  • User-friendly Online Check-in via Messenger
  • Saving and displaying accompanying passengers in the Messenger profile
  • Assignment of persons in rooms, for bookings with several rooms
 
Use analysis data 

Statistics from the Website Messenger

Now you have all statistical data of your Website Messenger at a glance. A summary of the data is available in the overview and there are more tabs available for a more detailed analysis.

  • New dashboard with booking funnel and an overview by visitor
  • Detailed analysis of the visits by type of guest and device
  • Detailed statistics of Website Messenger sources
 
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