One platform, the entire guest journey.

High-quality and seamless for your guests, profitable and highly efficient for you: with ReGuest, you cover every phase and moment of the guest journey, from first contact to return visit.

Book a demo

Good things come in threes

A platform as your central work tool, AI agents that support you, and people who get more out of your potential.

SOFTWAREPlatform feature

AGENTAI executes or suggests

HUMANOur team advises and gets more out of it

01 · Visibility & demand

You get noticed.

Your target audiences – looking for inspiration online or searching for accommodation – find you. That's the precondition for turning them into actual guests.

My Hotel Library

Visibility takes marketing, and marketing takes a strong identity. Within the ReGuest platform, “My Hotel Library” brings together all the information and media about your hotel, your themes and your target audiences. It knows you better than you know yourself, so you can create tailored content quickly and at any time, whether on your own, with us or with your Content Agent.

SoftwareAgentHuman

Online marketing campaigns

Campaigns on channels from social media to Google and ChatGPT spark interest and bring the right audience to you.

SoftwareAgentHuman

Website

With the help of our team and your Content Agent, you create a web presence that wins over your audiences – SEO- and GEO-compliant, true to your brand and equipped with all booking features.

SoftwareAgentHuman

02 · Enquiry & booking

More enquiries turn into bookings.

As soon as an enquiry comes in, ReGuest takes over – the actual guest journey begins. Proven features make sure as many enquiries as possible become bookings.

Guided enquiry

With the ReGuest Website Messenger, prospects can start a guided enquiry. If they enquire the traditional way via the website form, all information is still transferred to the ReGuest system via widget or interface.

Software

(Automatic) offers

The more information ReGuest stores in the CRM about a contact, the better you can tailor offers to the (potential) guest. Personalisation, emotion and automatic follow-ups increase open rates and bookings by 30%.With Auto Offer, you can also answer standard enquiries automatically.

SoftwareAgent

Waiting list & phone follow-up

Fully booked? Guests can be added to a waiting list automatically on request. For hesitant bookers, ReGuest provides contact lists for an extra phone follow-up at the right moment.

Software

Direct booking

You can make your offers directly bookable. Availability is then checked automatically via the PMS connection, and payment, booking confirmation and pre-stay processes are triggered without manual intervention.

Software

03 · Pre-stay

Perfect service, even before the stay.

Before the stay, you send your guest important information, help them prepare and offer suitable add-ons.

Automatic multi-pre-stay

You decide when which pre-stay messages are sent. So that every booker enjoys the same guest journey, you can ask portal guests for their email address and bring them into the ReGuest system too.

Software

Confirmation & deposit

After booking, the confirmation is sent automatically; where applicable, the deposit request and payment are handled automatically too.

Software

Info & online check-in

Your guest receives all key information about arrival and stay, plus the option to check in online at the right time – reminder included.

Software

Wish list & upselling

With the wish list, you can ask about preferences such as diet or room setup, and use the upselling message to sell personalised add-ons before the stay.

Software

04 · On-stay

Well-cared-for guests buy more.

Information, service and add-on sales remain key during the stay as well. Your team looks after guests in person – with ReGuest, you're there for them digitally.

Guest platform – Digital Concierge

On arrival, guests receive a welcome message and access to the Digital Concierge with hotel information, news and Messenger for their questions.Guests not yet known are asked for their name and room number, so they too become contacts in the ReGuest CRM.

SoftwareAgent

Add-ons

Guests can book add-ons directly during their stay too. Upselling information is stored in the CRM, so you can address guests in an ever more personalised way in future.

Software

Online check-out

If you wish, you can send departing guests their invoice and let them pay it online.

Software

05 · Post-stay & reactivation

You stay in touch – guests come back.

After the stay is before the next one. With ReGuest, you stay in touch with guests after departure and give them targeted reasons to return.

Post-stay message

Shortly after their stay, guests automatically receive a message inviting them to review you. If the feedback is positive, they're forwarded to review portals; if there are suggestions, these stay visible only to your reception team.

Software

Birthday greetings

With ReGuest, you never forget a birthday. Guests automatically receive birthday greetings on time every year – with content and rewards you define in advance.

Software

Spa news for wellness guests, kids' offers for families: instead of sending everyone the same thing, ReGuest lets you send personalised newsletters based on the guest profile. They can be classic or built as an interactive chat, and can also be sent via WhatsApp – for twelve times more revenue.

SoftwareAgent

Automated sales campaigns

With the Campaign Advisor, ReGuest reliably predicts occupancy gaps and fills them using Auto Campaigns. You can define highly precise workflows to reach guests with the right message at the right moment, time and time again. Sales newsletters are automatically personalised based on the guest profile and the selected season. This helps you win guests back and manage room sales even more effectively.

SoftwareAgent

ReGuest Messenger

Communication that never breaks off

At every stage of the guest journey, guests can reach you via Messenger chat, email, WhatsApp, Facebook or Instagram. You receive all messages in one unified inbox, while guests have everything saved chronologically in their Messenger.

So communication is always smooth, clear, fast and free of empty phrases.

One chat for every occasion:

On the website

On the website, the ReGuest Messenger is always available for questions or a guided enquiry.

In the offer

The Messenger is also built into the offer and can be used for follow-up questions. The faster you clear up questions and doubts, the higher the chance of a booking!

In pre-stay messages

Whatever you tell your guest before arrival, they can reply directly to every message and clear up questions.

In the Guest App

On site, your guest can talk to reception in person – or reach you conveniently via Messenger in the Guest App.

In the newsletter

ReGuest newsletters are either sent in an interactive chat format or include the Messenger widget, so guests can talk to you directly.

AI SUPPORT

What do the AI agents do?

AI agents are available for questions and specific tasks at every stage of the guest journey.

Content Agent

Writes for you.

Details →

Data Agent

Analyses your numbers.

Details →

Guest Agent (CRIS)

Is there for your guests.

Details →

HUMAN Expertise

What do the people do?

Our digital marketing team draws on more than 25 years of agency history and supports you à la carte. From strategy to execution – or in an advisory role.

Sell more

We help you get the most out of room and add-on sales at all times.

Better guest experience

Together we find out how and at which touchpoints you can improve the guest experience.

Save more time

We show you how to use the platform and modules to work as simply and time-efficiently as possible.

Experience the guest journey with ReGuest yourself.

Book your demo

AI Agents

Solutions

Resources

Digital Marketing

Sales

Guest App

CRM

Guest Communication

By Property Type

By Role

Specific Solutions

Testimonials

Knowledge

Support & Partner

Company

One platform, the entire guest journey.

You get noticed.

My Hotel Library

Online marketing campaigns

Website

More enquiries turn into bookings.

Guided enquiry

(Automatic) offers

Waiting list & phone follow-up

Direct booking

Perfect service, even before the stay.

Automatic multi-pre-stay

Confirmation & deposit

Info & online check-in

Wish list & upselling

Well-cared-for guests buy more.

Guest platform – Digital Concierge

Add-ons

Online check-out

You stay in touch – guests come back.

Post-stay message

Birthday greetings

Newsletter

Automated sales campaigns

Communication that never breaks off

One chat for every occasion:

On the website

In the offer

In pre-stay messages

In the Guest App

In the newsletter

What do the AI agents do?

Content Agent

Data Agent

Guest Agent (CRIS)

What do the people do?

Sell more

Better guest experience

Save more time