Copilot – Re:Guest meets Outlook (Guest Communication)

Do you love my Omnichannel Inbox because it helps you never lose track of messages? Soon, you’ll have even more reason to celebrate. MS Outlook, one of the most popular mail programs, is now integrated, letting you connect it to me through Copilot. When you open a known guest’s message in Outlook, I’ll provide all relevant information, from past or upcoming stays to guest interests. Availability requests will be detected in Outlook and sent directly to Auto Offer, saving you time and delivering the guest an immediate response.

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New CRM Guest Lists for More Targeted Campaigns (Hotel CRM)

You’ve been able to filter contacts and send messages only to the right guests at the right time. Now, CRM lists are clearer and more detailed, letting you fully leverage data, create lists with one click, and launch highly targeted actions. For example, if your upcoming yoga retreat has spots open, you can filter “Yoga Enthusiasts” and “Last-Minute Bookers,” reaching only those most likely to book. You can also sync PMS contacts into Re:Guest, including profiles and marketing consents.

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The Most Emotional Offer Yet (Offers)

Since the beginning, I promised irresistible offers with stunning images and multimedia. Now, they’re even more emotional: you can add videos in the Themes section, create image galleries, and add a text module for quotes. Finally, the emotional offer is optimized for smartphone viewing: remember, 70-75% of your guests view offers on mobile and expect the same flawless display as on desktop.

See the most compelling offer



Auto Offer Gets Even Smarter – Thanks to Re:Guest Intelligence (Sales Cycle)

You’re already familiar with Auto Offer, guiding guests through Messenger and delivering a tailored offer once all details are complete. But there’s more: with ReIntelligence, Auto Offer now recognizes and interprets textual modifications, like “I’d like to book a suite,” instantly incorporating the request into the automated offer.

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Small Changes with Big Impact (Marketing Cycle)

Sometimes small tweaks make the biggest difference: now, you can segment contacts for newsletter campaigns based on how long before their stay they typically inquire and book. And soon, your newsletters will feature a button inviting communication via WhatsApp, a channel that can increase your revenue by up to +1,280%.

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New Rules and Training Center for CR:IS + Anonymous Chatting (CR:IS)

CR:IS, your virtual team member, already does a fantastic job, and now you can refine its rules even further. For example, define how it should respond to greetings or spa appointment requests. It can automatically create tasks for the team and notify the guest about a response, even via WhatsApp. With the Training Center, you can review any gaps in CR’s knowledge base. Now, guests can also chat with CR:IS anonymously! And soon, CR:IS will be available as a standalone option, for only €95 per month.

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