No time for long e-mails. No overview in multi-hotel organisations. No solutions for MICE. All of these stumbling blocks are a thing of the past with Re:Guest. Thanks to sophisticated features, there is a quick solution for every problem.
No stumbling blocks:
Good for the guest,
good for you
You will love them: Re:Guest features have been developed to resolve your guest’s day-to-day or back office problems.
Connect
Connect facilitates data exchange with the PMS and the IBE.
Online check-in
Hotel check-in is made faster due to the data provided in advance.
Credit card guarantee
Your guests can save their credit card details, thus securing the booking.
Waiting lists
You can create waiting lists and respond immediately if there are any cancellations.
Rate system
Re:Guest allows guests to select the rate from the offer themselves.
Multi-hotel
You can manage your hotel group or several hotels together.
Use every sales opportunity
Automated pre-stay messages surprise your guest with tailored additional offers and give you more sales success.
After your stay, your guest will provide you with feedback and you have the opportunity to invite them to return, helping you to retain customers.
After your stay, your guest will provide you with feedback and you have the opportunity to invite them to return, helping you to retain customers.
Save time and attract guests
With Re:Guest, you only spend a fraction of the time on e-mails. That’s a promise. The software will take on all aspects of recurring tasks. For example, Re:Guest follows up on hesitant bookers, increasing the chance of completing a booking.
Guest journey – Re:Guest as a tour guide
Even before your guest begins their trip, they have completed the first stages of their guest journey. With automated pre-stay messages, Re:Guest closes the gap between deciding where to go and the stay itself. Your guest is kept well-informed at the right time and prepared for additional sales.
Use the positive, avoid the negative
After their stay, it’s your guest’s turn. An automatic e-mail will ask them to award stars for their stay. If they’re feeling generous, they’ll be invited to a review portal. If they weren’t that satisfied, they will be asked for reasons, which are only visible as a private message to you.
The best for everyone
Who doesn’t like a personal birthday greeting? With Re:Guest Birthday Messages, you’re guaranteed to earn bonus points from all of your guests. The design of the birthday messages is determined in advance and Re:Guest takes care of sending these out automatically.
Find out more:
This is how you can improve room sales even more.