Other news from the world of Re:Guest
Release Winter '24: New channel, new opportunities
Improvements and innovations in every area.
13.12.2024
It’s always been the case, and it always will be: With me, you’re ahead. The Winter '24 Release introduces features no other hotel CRM offers. Connect your Outlook to me for more efficiency, add a top virtual employee to your team, and secure even more bookings with the most emotional offer ever.
1. Email Channel: Dream-Team Re:Guest and Outlook
You already know my Omnichannel Inbox, and now it’s expanding with your Outlook channel. This means you can manage emails and new guest data seamlessly. With Copilot, I can create replies instantly and recognize returning guests, providing all the information I have on them. All communication flows into my hotel CRM, so you no longer need to juggle multiple channels.
I also recognize availability inquiries and forward them to my CRM, sending personalized offers instantly or even automatically via Auto Offer. For new guests, I automatically create profiles, ensuring no important contact details are lost.
Available upon request, paid feature
Request your free demo
2. Booking Confirmation & Guest Journey for external bookings
Not all bookings come through my system. I now send confirmations for bookings made via external portals, thanks to IBE/PMS imports. Communication begins immediately after the booking and remains consistent throughout the guest journey.
Free activation upon request: Request now
3. The most emotional offer ever
Emotional offers are my hallmark, and now they’re even better! Add videos, fullscreen images, and text blocks for quotes or key information. Plus, the offer is optimized for all devices, knowing most guests view offers on smartphones.
Activated free and automatically
Not all bookings come through my system. I now send confirmations for bookings made via external portals, thanks to IBE/PMS imports. Communication begins immediately after the booking and remains consistent throughout the guest journey.
Free activation upon request: Request now
3. The most emotional offer ever
Emotional offers are my hallmark, and now they’re even better! Add videos, fullscreen images, and text blocks for quotes or key information. Plus, the offer is optimized for all devices, knowing most guests view offers on smartphones.
Activated free and automatically
4. Segmented Guest Lists for targeted campaigns
Leverage your data treasure! With new segmented lists, you can filter guests based on behavior (e.g., booking periods, average stay length) and send campaigns to the most relevant groups.
Activated free and automatically
Learn more
5. Anonymous Chatting with CR:IS
It’s no longer necessary to register to chat with CR:IS. Guests can ask questions anonymously, registering only when needed, like for specific requests. CR:IS can also move conversations to channels like email or WhatsApp, ensuring all queries are managed effectively. You can review and optimize CR:IS responses in the Training Center.
Activated free and automatically
See the details
Leverage your data treasure! With new segmented lists, you can filter guests based on behavior (e.g., booking periods, average stay length) and send campaigns to the most relevant groups.
Activated free and automatically
Learn more
5. Anonymous Chatting with CR:IS
It’s no longer necessary to register to chat with CR:IS. Guests can ask questions anonymously, registering only when needed, like for specific requests. CR:IS can also move conversations to channels like email or WhatsApp, ensuring all queries are managed effectively. You can review and optimize CR:IS responses in the Training Center.
Activated free and automatically
See the details
Marketplace: Incert Loyalty System Integration
Now, you can integrate your Incert loyalty system into my CRM. Show guests their point balance and rewards during every stage of the Guest Journey, while inviting non-members to sign up.
Free for Incert users
Now, you can integrate your Incert loyalty system into my CRM. Show guests their point balance and rewards during every stage of the Guest Journey, while inviting non-members to sign up.
Free for Incert users
