Feature #1 – New Collaboration Functions

• The collaboration feature allows you to manually assign tasks to individual users and/or teams. Thanks to a new configuration page, it is now also possible to define automatic assignment rules for each type of task.
  
  This includes assigning to a specific user 🙎, the last user who interacted with the guest, or an entire team. Additionally, it is possible not to assign tasks if a user is not online.
  
  Everyone who has already activated the collaboration feature can set rules on the configuration page: Settings > Collaboration.

(The new assignment functions will be activated automatically and free of charge if the collaboration feature is already in use. Don't have the collaboration feature yet? If you want to activate it, fill out ✍️ this form.)

• There is another innovation for the collaboration feature. From now on, individual messages of a conversation with the guest are displayed directly on the dashboard as a preview 🔎.
  
  It is no longer necessary to switch to the Messenger conversation. This makes it easier to assign tasks to the team responsible for answering guest questions or to mark tasks as completed if no response is needed.
  
  When a message arrives in the Messenger, it appears directly on the collaboration feature's dashboard, along with a preview of the entire communication with the guest. This facilitates task management and assignment.

(The new display function will be activated automatically and free of charge if the collaboration feature is already in use. Don't have the collaboration feature yet? If you want to activate it, fill out ✍️ this form.)

• Additionally, it is now possible for hotel teams who have not previously worked directly with Re:Guest to access the Re:Guest Messenger.
  
  Thanks to personalized access restrictions ⛔, these new users can only see tasks and messages assigned to them, along with general guest information.
  
  This allows them to respond directly and precisely to specific guest questions.

(The new access function will be activated automatically and free of charge if the collaboration feature is already in use. Don't have the collaboration feature yet? If you want to activate it, fill out ✍️ this form.)



Feature #2 – Merging Guest Duplicates in the CRM

Guest duplicates 👯 in the database can cause confusion and increase the effort to keep it clean. With the new merging function, duplicate contacts can be combined. You can choose which contact to keep.Additional data will not be deleted but kept as secondary data.

This way, no potentially useful information is lost, just unified.

(It will be activated automatically and free of charge.)



Feature #3 – C.r.i.s. Overview

With C.r.i.s. - Who is C.r.i.s.? Find out here - you have a fully-fledged digital employee. Therefore, like all other employees, it gets a user account.

This gives you a new tool – a complete dashboard for performance analysis and more – to keep track of the tasks completed by C.r.i.s. and check how well it interacts with your guests. All this information can be found by opening the dashboard, selecting the C.r.i.s. user and opening its messages.

You will have access 🗝️ to all the conversations it has had, can review them, and correct any small inaccuracies directly in its Knowledge Base or rules, or intervene in the conversation if necessary.

(The new function will be activated automatically and free of charge if C.r.i.s. is already in use.)