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The Commercial Operating Platform for hotelsGuest communication, marketing, sales, guest experience and data in one central platform.

Areas

01Digital MarketingOnline Marketing Campaign, Websites, SEO/GEO
02SalesOffers, Auto Offer, Upselling, MICE
03Guest AppGuest Directory, Order, Book, Rent, TV, Print
04CRMGuest profiles, CRM & Newsletter, Sales Automation, Business Intelligence
05Guest CommunicationOmnichannel Inbox, Chatbot, E-mail, WhatsApp & Socials

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Solutions

Open overview

Areas

01By Property TypeLeisure Hotel, Business Hotel, Campings, Multiproperty
02By RoleBenefit for management, Benefits for your team
03Specific SolutionsCorrespondence management, Newsletter Marketing, Hotel CRM, WhatsApp Newsletter, Omnichannel Inbox

Resources

Open overview

Areas

01TestimonialsCustomer stories
02KnowledgeBlog, Newsletter, Webinars, Guides & Whitepapers, Social Insights
03Support & PartnerFAQ, Contact account manager, Events, Partner Program, ReGuest for Developers, Institutional Partner, Partner Network
04CompanyOur story, The team, Our Offices, Careers, Mission & Vision, Investor Relations

Areas · 01

Digital Marketing

Boost visibility and demand and lay the foundation for sales across the entire guest journey.
Open overview

Solutions in this area

Areas · 02

Sales

Send emotive, personalised offers and sell rooms and add-on services in a targeted way.
Open overview

Solutions in this area

Areas · 03

Guest App

Enhance the guest experience during the stay and boost your upselling success for the long term.
Open overview

Solutions in this area

Areas · 04

CRM

Stay in touch beyond the stay and bring guests back with newsletters and automated campaigns.
Open overview

Solutions in this area

Areas · 05

Guest Communication

Communicate anytime, on every channel: simply, quickly and seamlessly.
Open overview

Solutions in this area

Solutions · 01

By Property Type

Tailor-made solutions for your property.

Pages in this area

Solutions · 02

By Role

Benefits for hotel management and the front desk team.

Pages in this area

Solutions · 03

Specific Solutions

For specific needs and areas.

Pages in this area

Resources · 01

Testimonials

First-hand experiences: find out what users say about ReGuest.

Pages in this area

Resources · 02

Knowledge

Get news, tips and know-how on the top topics in hospitality.

Pages in this area

Resources · 03

Support & Partner

Get support and discover integrations and our partner network.

Pages in this area

Resources · 04

Company

Get to know us and find out about open positions and ReGuest shares.

Pages in this area

 

Re:Guest Product Updates: september 2022

Continuous improvements to your Re:Guest

02.09.2022
In the hectic world of reception, every little bit helps. We have further improved Re:Guest to make your receptionist's job easier and pave the way for more sales.

We make things even easier for you.


Real-time availability in posted offers

The offers in Re:Guest have a new feature: from now on, your sent offers will be automatically updated according to real availability. If the room category is no longer available, the guest will no longer be able to book the "fully booked" room variant, but will only be able to proceed with the variant that is still available.

Flag to show or hide the price of past bookings

You can decide to show or hide the price of your past bookings from the guest. This prevents the guest from noticing any price increases between seasons. You can define how many days after departure must elapse before the price is no longer displayed.

Always correct booking source

By entering a quick booking directly in Re:Guest, it is now possible to manually add the source of the request. This makes tracking even more precise and optimises the performance of your marketing campaigns.

New filter in Analytics

In the statistics on offers and bookings, you can also filter your results by choosing to only see booking data generated directly by Re:Guest, as opposed to those generated by external portals or intermediaries.

Facilitated search for booked additional services

There is a new search filter for the list of additional services: in addition to the filter by day of arrival, there is now also a filter by date of booking. If additional services have been booked via other tools and systems, they can be imported into Re:Guest and displayed in the list.

Faster configuration: insert logo in every e-mail template

In individual e-mail templates, it is no longer necessary to enter the hotel logo manually each time. By uploading the logo under 'Settings' and then 'Hotel Configuration', it will automatically be inserted in every e-mail template. If you need to change the logo in one template, simply open the individual template and replace it.

New function for image management


There is now a new category for intelligent and automatic image management. Under 'Content Blocks' you can assign new images to several or all content blocks with a single click.


Do you want to know how Re:Guest works in detail? Find out more about the Re:Guest Sales Cycle® here!
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