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The Commercial Operating Platform for hotelsGuest communication, marketing, sales, guest experience and data in one central platform.

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01Digital MarketingOnline Marketing Campaign, Websites, SEO/GEO
02SalesOffers, Auto Offer, Upselling, MICE
03Guest AppGuest Directory, Order, Book, Rent, TV, Print
04CRMGuest profiles, CRM & Newsletter, Sales Automation, Business Intelligence
05Guest CommunicationOmnichannel Inbox, Chatbot, E-mail, WhatsApp & Socials

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01By Property TypeLeisure Hotel, Business Hotel, Campings, Multiproperty
02By RoleBenefit for management, Benefits for your team
03Specific SolutionsCorrespondence management, Newsletter Marketing, Hotel CRM, WhatsApp Newsletter, Omnichannel Inbox

Resources

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Areas

01TestimonialsCustomer stories
02KnowledgeBlog, Newsletter, Webinars, Guides & Whitepapers, Social Insights
03Support & PartnerFAQ, Contact account manager, Events, Partner Program, ReGuest for Developers, Institutional Partner, Partner Network
04CompanyOur story, The team, Our Offices, Careers, Mission & Vision, Investor Relations

Areas · 01

Digital Marketing

Boost visibility and demand and lay the foundation for sales across the entire guest journey.
Open overview

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Areas · 02

Sales

Send emotive, personalised offers and sell rooms and add-on services in a targeted way.
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Areas · 03

Guest App

Enhance the guest experience during the stay and boost your upselling success for the long term.
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Solutions in this area

Areas · 04

CRM

Stay in touch beyond the stay and bring guests back with newsletters and automated campaigns.
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Solutions in this area

Areas · 05

Guest Communication

Communicate anytime, on every channel: simply, quickly and seamlessly.
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Solutions · 01

By Property Type

Tailor-made solutions for your property.

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Solutions · 02

By Role

Benefits for hotel management and the front desk team.

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Solutions · 03

Specific Solutions

For specific needs and areas.

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Resources · 01

Testimonials

First-hand experiences: find out what users say about ReGuest.

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Resources · 02

Knowledge

Get news, tips and know-how on the top topics in hospitality.

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Resources · 03

Support & Partner

Get support and discover integrations and our partner network.

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Resources · 04

Company

Get to know us and find out about open positions and ReGuest shares.

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Re:Guest Product Updates: October 2019

This was improved on your Re:Guest in October

10.12.2019
In this series of articles, we want to show you in a transparent way how Re:Guest is evolving and what new features are on offer for you from month to month to enable you to constantly improve your room sales.

The new and improved Re:Guest Messenger

  • Personal salutation of all guests
  • Integration of emojis
  • Display of new messages in speech bubbles
  • Easier entry of longer texts
  • Confirmation email with new design
  • Text in the enquiry adapted to different accommodation categories 
  • Possibility of linking the enquiry to each area of the website – the room category or the offer that the guest has viewed will then be directly adopted into the enquiry 

Other innovations

Back office
  • Comprehensive export options for enquiries and offers

AutoPilot

  • Individual guests can be excluded from the autopilot functionality
  • The new post-stay rating portal “TrustYou”

Special offers

  • POIs can be hidden on the Google Map

Analyses
  • Multi-property: Individual companies can be filtered in each evaluation 
  • The device and platform of the guest can also be filtered in each evaluation 
  • After sending  an offer in PMS mode, the respective enquiry source is sent to Re:Guest 

Interfaces and integrations
  • Fast-track & Protel: Enquiry source will be automatically sent to ReGuest
  • Dirs21: New interface for retrieving prices and availability
  • ASA: Reconciliation marketing consent (GDPR)
  • ASA: Possibility of not grouping rooms by room type
  • Guestnet can be integrated as a widget in Re:Guest

The Re:Guest website messenger is getting better and better: Here come the emojis! 

We invented the Re:Guest website messenger. Cool! It is the only tourism messenger available. Fantastic! And it gets even better. Perfect! Emojis and specific guest features were developed for you in October.
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