What is Customer Alliance and what does it do?

Customer Alliance is a smart software tool designed to help businesses understand what their customers think. It’s like a super-powered survey tool that can collect lots of information about customer experiences. With Customer Alliance, businesses can easily figure out what their customers love and what they could improve on. It uses special technology to analyze the answers people give, so it can spot trends and patterns.

What does this new integration offer?

Integration Features: Connecting Re:Guest Post-Stay messages to Customer Alliance surveys.

After a guest checks out, they'll automatically receive a follow-up email from Re:Guest with a link to a Customer Alliance survey. This integration makes it super easy for guests to share their feedback by simply clicking a button.All the answers and data from the survey are then saved in Customer Alliance, making it easy for hotels to analyze and understand their guests’ opinions.This new feature simplifies the process of collecting feedback and helps hotels make better decisions to improve their guests’ experiences.