The best guest experience, relief and fun for your team, more control and revenue for you: with ReGuest you manage marketing, sales and guest communication across the guest journey.

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Communication and sales in one platform.

From visibility to room sales and guests who love to come back.

Digital Marketing

Website and campaigns create attention and demand - the basis for sales, long before the enquiry.

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Why ReGuest?

25 good reasons

Revenue, efficiency, security: what has already won over hotels like yours.

01 Revenue

Wherever you are in the guest journey, you sell.

An investment that pays off: as a Commercial Operating Platform, ReGuest uses every sales opportunity along the guest journey – before, during and after the stay. And your guest stays with you.

12x

more newsletter revenue with WhatsApp

+15%

revenue thanks to emotionally engaging offers

+15%

revenue thanks to intelligent follow-ups

€26,100

savings thanks to the AI chatbot CRIS

02 Efficiency

You use one platform instead of too many tools.

Guest profiles, communication, marketing content, data and results come together in one platform. Everything you need for your daily work is just one click away – with no extra login.

ReGuest is a listed company – not a startup.

The first in South Tyrol! We have been around since 2014 and have kept developing the product ever since – from an offer tool and digital room seller to the first Commercial Operating Platform for hospitality.

From South Tyrol

Our home is Merano, in the heart of the Alps

2014

founded

Dec 2024

listed on the stock exchange

04 Revenue

OTA commissions go down, direct bookings go up.

Encourage direct bookings instead of slipping into OTA dependency: ReGuest gives you every tool you need.

05 Revenue

From visibility to return visits: ReGuest starts right at the top.

If your hotel is going to be booked, someone has to find it first. Most software starts at the enquiry – only ReGuest starts earlier. With digital marketing we increase visibility and demand and lay the foundation for sales along the guest journey.

One inbox – the shortest response times.

Email, WhatsApp, socials and chatbot in one inbox – how about that? With the Omnichannel Inbox your team sees all correspondence per guest, nothing gets forgotten and you are there exactly when guests need you.

07 Guest experience

For guests: conversations and bookings in one place.

Whichever channels guests use to talk to you, however many offers they receive and however often they have booked, all correspondence comes together in the booking cockpit. An added value no comparable software offers!

More than 3,860 hotels across Europe love ReGuest.

Rarely cancelled, often recommended: from small boutique hotels to business hotel groups, many can no longer do without ReGuest.

"A picture is worth a thousand words! ReGuest stands out through its vibrant and modern communication style, giving guests a true holiday feeling from the very first interaction."

5* Stanglwirt Bio- & Wellnessresort, Kitzbühel (AT)

09 Efficiency

Agent or human: someone is always there for you.

Several AI agents inside the platform and a whole team behind them: you can count on ReGuest. We bring more than 25 years of hospitality, agency and hotel-tech experience and support you with know-how that goes beyond the software.

25+

years of experience in digital hotel marketing and hospitality technology

100%

AI integration tailored specifically to the hotel industry

HUMAN EXPERTISE AND AI COMBINED

01Our team for service, support and consulting
02Content Agent for copywriting and content creation
03Data Agent for better visibility and smarter decisions
04Guest Agent for guest communication

10 Guest experience

You always personalise, because you know every guest.

No more one-size-fits-all offers or newsletters: goodbye, scattergun approach! Thanks to the information stored in the CRM, you only send the right message to the right guest at the right moment. Personalisation means relevance, and relevance drives bookings.

Discover the CRM

Large, small or camping: ReGuest fits.

The platform can be extended to suit you. Combine the modules, features and channels that fit your type of property.

Leisure ·Business ·Camping ·Multi-property

"Our reception work has fundamentally changed. There are virtually no sources of error in the sales process anymore, everything runs fully automatically, and creating an offer takes no more than two minutes."

Kinderhotel Kröller, Gerlos (Austria)

"We can't imagine working without ReGuest anymore. We can respond to inquiries extremely quickly and, thanks to the Messenger feature, even when our guests are on the move."

5 DAS EDELWEISS Salzburg, Großarl (Austria)

"There is a huge difference compared to the offers we used to create. We are more efficient, everything is much faster, guests are delighted, and so are our employees."

Valbella Resort, Lenzerheide (Switzerland)

"With ReGuest, we automated all follow-up, pre-stay and post-stay processes and significantly increased our speed and efficiency."

Lungolivigno Hotels, Livigno (Italy)

12 Revenue

You don’t have to look for potential – it is shown to you.

Vacant rooms you could fill with a campaign, or unused upselling opportunities? You don’t have to spot them yourself. Based on data analysis in the background, AI agents and our team proactively point out opportunities.

13 Efficiency

You automate and save weeks of time.

From automatic follow-ups and sales newsletters sent in the background to the AI chatbot and a ready-made monthly report: ReGuest takes time-consuming manual tasks off your hands.

1,800

hours saved per year with AI Chatbot CRIS

minutes to create and send an offer

FAST PROCESSES

01Templates for quickly creating offers and newsletters
02Fully automated pre-stay and post-stay communication
03Optional: automated offers and sales newsletters
04AI agents for content, data and guest communication

14 Efficiency

Easier, happier work: teams have fun.

Less chaos and fewer repetitive tasks, plus an intuitive platform that even newcomers master within a week: teams that have worked with ReGuest rarely go back.

15 Revenue

You increase revenue per guest.

Selling rooms is good, upselling is better. ReGuest lets you offer personalised extras even before the stay. During their time at the hotel, a Guest App makes ordering, renting and booking temptingly easy.

To Guest App

16 Revenue

You win guests back and fill occupancy gaps.

Your CRM has the guest data, you have the options. With automatic sales newsletters – based on the last enquiry date or holiday theme, for example – you fill occupancy gaps in a targeted way and turn one-time guests into regulars.

Sales Automation

ReGuest is always available and GDPR-compliant.

Better safe than sorry! With a proud 99.96% uptime and full GDPR compliance, you can rely on ReGuest – and so can your guests.

17 ReGuest ist immer erreichbar und DSGVO-konform.

18 Guest experience

Guests love ReGuest too, at every touchpoint.

Whether it is an enquiry, ongoing communication, upselling or a newsletter: we think of you, but also of the guest. With ReGuest a guest experience awaits that truly treats them like royalty. For more trust and more desire to book.

We have personalised AI for you.

You use a single AI source: ReGuest Intelligence. It is tailored to hospitality and to you in particular, with three agents that know your property and your goals.

ReGuest Intelligence

19 Wir haben KI für dich personalisiert.

20 Revenue

No promises, just real results.

ReGuest analyses what matters to you. In real time and automatically. Clear dashboards show figures on enquiry and booking rates, guests and occupancy, revenue and staff performance.

21 Revenue

Data turns into a crystal ball – and good decisions.

Control on one side, the right decisions on the other: ReGuest brings together data from every area of the platform, makes forecasts and gives recommendations. So you rely not on gut feeling, but on hard data.

In one place

Data automatically collected and centralized, with no Excel exports

Real-time overview

Always up-to-date KPIs, not just at month-end

Make informed decisions

Identify patterns and opportunities and act at the right time

New features arrive regularly.

Inspired by ReGuest users, almost always free of charge. Continuous development is a promise we have kept for more than ten years – so you can grow with the platform.

YWOR lets you experience our platform for real.

The “Yellow World of ReGuest” is probably the smallest hotel in the world. Inside, you can walk through the guest journey with ReGuest yourself, learn something new and get to know us in a relaxed setting.

23 YWOR lässt dich unsere Plattform real erleben.

24 Efficiency

Switching to ReGuest is quick and easy.

That is down to seamless technical integration – there are interfaces to all common PMS, IBE and other tools. Installation, onboarding and training also take just a few weeks.

“ReGuest is installed in just 4–6 weeks, integrated with your other systems and fully up and running.”

Sara Pajdas, Team Leader Customer Service at ReGuest

Events and knowledge are free for you.

As a free extra on top of the platform, you get first-hand knowledge, trends and tips – as blog articles, guides, whitepapers, webinars and hospitality events with exciting partners.

Blog · Guides & whitepapers

25 Events und Wissen sind für dich kostenlos.

25 reasons – we’re happy to deliver the next one in person.

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ReGuest loves new things.

Do you too? Then click through our blog for practical tips, product updates, success stories, event recaps and the hottest topics in the hospitality industry.