Platform
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Resources
The Commercial Operating Platform for hotelsGuest communication, marketing, sales, guest experience and data in one central platform.

Areas

01Digital MarketingOnline Marketing Campaign, Websites, SEO/GEO
02SalesOffers, Auto Offer, Upselling, MICE
03Guest AppGuest Directory, Order, Book, Rent, TV, Print
04CRMGuest profiles, CRM & Newsletter, Sales Automation, Business Intelligence
05Guest CommunicationOmnichannel Inbox, Chatbot, E-Mail, WhatsApp & Socials

More

Solutions

Open overview

Areas

01By Property TypeLeisure Hotel, Business Hotel, Campings, Multiproperty
02By RoleBenefit for management, Benefits for your team
03Specific SolutionsCorrespondence management, Newsletter Marketing, Hotel CRM, WhatsApp Newsletter, Omnichannel Inbox

Resources

Open overview

Areas

01TestimonialsCustomer stories
02KnowledgeBlog, Newsletter, Webinars, Guides & Whitepapers, Social Insights
03Support & PartnerFAQ, Contact account manager, Events, Partner Program, ReGuest for Developers, Istutional Partner, Partner Network
04CompanyOur story, The team, Our Offices, Careers, Mission & Vision, Investor Relations

Areas · 01

Digital Marketing

Boost visibility and demand and lay the foundation for sales across the entire guest journey.
Open overview

Solutions in this area

Areas · 02

Sales

Send emotive, personalised offers and sell rooms and add-on services in a targeted way.
Open overview

Solutions in this area

Areas · 03

Guest App

Enhance the guest experience during the stay and boost your upselling success for the long term.
Open overview

Solutions in this area

Areas · 04

CRM

Stay in touch beyond the stay and bring guests back with newsletters and automated campaigns.
Open overview

Solutions in this area

Areas · 05

Guest Communication

Communicate anytime, on every channel: simply, quickly and seamlessly.
Open overview

Solutions in this area

Solutions · 01

By Property Type

Tailor-made solutions for your property.

Pages in this area

Solutions · 02

By Role

Benefits for hotel management and the front desk team.

Pages in this area

Solutions · 03

Specific Solutions

For specific needs and areas.

Pages in this area

Resources · 01

Testimonials

First-hand experiences: find out what users say about ReGuest.

Pages in this area

Resources · 02

Knowledge

Get news, tips and know-how on the top topics in hospitality.

Pages in this area

Resources · 03

Support & Partner

Get support and discover integrations and our partner network.

Pages in this area

Resources · 04

Company

Get to know us and find out about open positions and ReGuest shares.

Pages in this area

 

HAVE YOU HEARD?

I really don’t like monotony and old fashioned features 🥱.

That’s why I always have something new to offer: Discover more about trends, tips, and my newest functions.
 
 
 
 
 
 
Block spam numbers and follow up by phone more effectively: there’s news!

Block spam numbers and follow up by phone more effectively: there’s news!

04.09.2026

In our September Shortcuts, we're introducing four new features at once. Discover what’s new, from finally blocking spam numbers on WhatsApp to managing phone follow-ups in a more structured way.
Details
Automated Offers, with Full Control in Your Hands

Automated Offers, with Full Control in Your Hands

05.08.2026

Automation is one of the greatest assets for hotels, but only when you remain in control. That’s exactly how Auto Offer by ReGuest works: inquiries are answered automatically with an offer, while you decide what happens when the requested rate is unavailable.
Details
Classic newsletters with Re:Guest

Classic newsletters with ReGuest

01.07.2026

With ReGuest Sales Campaigns, you can send interactive newsletters in a chat format - but that’s not all. There’s also the classic version, which is just as quick and easy to create and can be sent via email or WhatsApp!
Details
Shortcuts August #2: Verbesserung der Multi-Channel Inbox

WhatsApp quick actions in the Omnichannel Inbox

13.08.2025

With ReGuest’s unified inbox, you can keep all your guest communication in one place 📥.For the WhatsApp channel 📱 there are now new quick-access buttons, such as writing replies with AI support or quickly inserting a greeting and signature.
Details
Shortcuts August #1: Booking Link Activation

More direct bookings with the free Booking Link

07.08.2025

For a while now, ReGuest has given you the possibility to not only guide your guests during their request, but also to lead them directly to booking – via the Messenger chat and your Newsletters.All you need to do is activate the free Booking Link! 🔗
Details
Shortcuts Juli #2: Re:Guest is fully accessible

ReGuest is fully accessible

24.07.2025

Barrier-free websites and a digital offering for everyone: that’s the goal of the Accessibility Act, which came into effect in the EU on 28.06.2025. ReGuest is 100% compliant ✅ – find out what changes we've made in line with the directive!
Details
Shortcuts Juli #1: Advanced Child Age Filter for Newsletters

Advanced Child Age Filter for Newsletters

10.07.2025

The more a newsletter ✉️ reflects the interests and needs of a specific audience, the more likely it is to be opened and read – and to generate sales. To help you personalize your newsletters even better with Sales Campaigns, a new advanced child age filter 👶👧🧒 is now available, so you can define your recipient group with laser precision.
Details
Shortcuts Juni #2: Fixed Additional Services – Fixed in the Offer

Fixed Additional Services – Fixed in the Offer

12.06.2025

In hotel and front desk operations, there are countless repetitive tasks that take time and bring little satisfaction. Good news: many of them can be automated ⚙️!  For example, ReGuest now lets you automatically assign fixed add-ons – such as the tourist tax or pet fees – to a quote template or a specific season.
Details
Release Week – Spring 25

Release Week – Spring 25

23.05.2025
My gang and I, we don’t follow trends. We define them.To make sure you stay ahead – as always – and get the most out of me as the most intelligent Hotel CRM, we’ve fine-tuned new features and optimized key areas. Get ready for the brand-new Booking Link and a ReGuest Messenger like you’ve never seen before.
Details
Shortcuts Mai #2: Internal Notes in Booking Confirmations

Internal Notes in Booking Confirmations

14.05.2025

Knowing your guests and giving them the right care matters - but important info can easily fall through the cracks. To avoid that, internal notes about your guests will now be transferred directly from the inquiry to the booking confirmation 📥.
Details
Shortcuts April #3: New Filters in Sales Campaigns: “Room Category” and “Rate”

New Filters in Sales Campaigns: “Room Category” and “Rate”

24.04.2025


📣 New filters, new shortcut! Discover how to use two brand-new filters in Sales Campaigns to narrow down your contact groups even more precisely. This way, you’ll send newsletters that don’t land in the trash but actually sell 💵.
Details
Shortcuts April #1: Standard offer templates per season

Standard offer templates per season

09.04.2025

Ready for a new shortcut 🆕? For reservations not created directly in the ReGuest system, you can now assign standard seasonal offer templates based on the booked period, so that the entire follow-up communication will be adapted automatically. This saves you lots of time – learn more!
Details
Shortcuts #2: New Profiling Condition “Child Age” in Sales Campaigns

Shortcuts #2: New Profiling Condition “Child Age” in Sales Campaigns

25.03.2025

The “ReGuest Shortcut” format is back! 🚀 This time, you’ll learn how to use the new profiling condition “Child Age” in Sales Campaigns. It allows you to tailor your newsletters even more – for more relevance and more revenue.
Details
Shortcuts #1: New Auto Offer Trigger

New Auto Offer Trigger:
Requested Rate/Package

19.03.2025

Our first "ReGuest Shortcut" delivers on its promise. Just 30 seconds of video or 2 minutes of reading are enough to:
✅ 1. discover a new feature
✅ 2. apply it instantly and make your everyday work even easier
Details
Release Winter24

Release Winter '24: New channel, new opportunities

13.12.2024
It’s always been the case, and it always will be: With me, you’re ahead. The Winter '24 Release introduces features no other hotel CRM offers. Connect your Outlook to me for more efficiency, add a top virtual employee to your team, and secure even more bookings with the most emotional offer ever.
Details
Announcement Release #Winter24

Release Winter '24: So many new features like never before

12.11.2024

There’s one promise I’ll always keep: with me, you’re three steps ahead. With the upcoming Release Winter '24, you’ll get exclusive features that no one else offers, from Copilot in Outlook to a high-performing virtual assistant, and the most emotional offer yet.
Details
Product Updates September 24

Re:Guest Product Updates: September 2024

03.09.2024
You can now control CRIS even better by defining rules in the new and more user-friendly backend. Plus, there are updates about WhatsApp, our integrations in the Marketplace.
Details
Re:Guest Product Updates: June 2024

Re:Guest Product Updates: June 2024

03.06.2024
My June updates are all about smooth teamwork. There are practical new features for the collaboration feature, news about interfaces and the Marketplace, and optimizations that let you collaborate even better with C.r.i.s.
Details
Release #Spring24

Release #Spring24: We launched a world innovation.

10.04.2024
CRIS is the first virtual hotel collaborator that answers your guests' questions, collaborates with his human colleagues and increases your direct bookings. On top of that, we have added two more new features, one of which is free. Both make your work safer and more efficient every day.
Details
Re:Guest Product Updates: March 2024

Re:Guest Product Updates: March 2024

21.03.2024
The difference is in the detail. I have improved myself for you in all areas again and offer you not just seven spring-fresh features, but also five new interfaces.
Details
Re:Guest Product Updates: October 2023

Re:Guest Product Updates: October 2023

02.10.2023
I offer you new data for optimizing newsletter campaigns, additional filters for Multiproperty hotels, and even more personalized automatic offers. Are you in?
Details
Release #Summer23

Release #Spring23: Welcome, Re:Guest AI

27.06.2023
The whole world 🌏 is talking about ChatGPT - and I know how to use it to your advantage. In addition to that, the release #Summer23 brings five more new features: free 💸 yet incredibly useful.
Details
Release #Spring23

Release #Spring23: The offer that sends itself automatically

27.03.2023
Auto Offer is my hottest novelty that will change your life. With Auto Offer I can send out offers automatically. But there’s more to it – and it’s free! In conjunction with Auto Offer, three other new features will be released, completely FREE OF CHARGE.
Details
Product Updates February 2023

Re:Guest Product Updates: February 2023

07.02.2023
I’ve learned new languages and I can address your guest in more personal ways. Aside from that, I’ll present you my friend Carlito: the Digital Concierge.
Details
Product Updates December 2022

Re:Guest Product Updates: December 2022

15.12.2022
7 at one blow: with my December innovations, I bring you closer to your guest, always guarantee you a great overview of everything happening in your backend, as well as additional options in relation to Carlito, Apaleo, CapCorn and ASA.
Details
Product Updates September 2022

Re:Guest Product Updates: september 2022

02.09.2022
In the hectic world of reception, every little bit helps. We have further improved Re:Guest to make your receptionist's job easier and pave the way for more sales.
Details
Release #Summer22

Release #Summer22:
Speed up your reception

11.07.2022
The wishes of our customers, which we have directly transformed into two major innovations, several small optimisations and one goal: more emotion for the guest, more time for you!
Details
Product Updates May 2022

Re:Guest Product Updates: may 2022

06.05.2022
May makes everything new. In the spring months, our Re:Guest developers have focused on data, statistics and sales campaigns. The result? Increased new sales potentials, but no extra effort.
Details
Product Updates Mar 2022

Re:Guest Product Updates: march 2022

01.03.2022
Re:Guest not only allows you to design and personalise your newsletters quickly and easily. The software also takes care of all the details around, making everyday tasks easier and improving your sales. Discover all the new features!
Details
Release #Autumn21

Release #Autumn21:
the Newsletter revolution.

08.11.2021
For decades, little has changed in the world of hotel Newsletters. Our Release #Autumn21 revolutionizes outmoded Newsletter marketing and clears the way for even more sales success. 
Details
Release #Summer21:<br>Our Butterfly Effect

Release #Summer21:
Our Butterfly Effect

21.06.2021
Over the past few months, we have observed Re:Guest through the lens of the feedback we’ve received. The result has a name: Release #Summer21. 
Details
Re:Guest News April 2021

Re:Guest Product Updates: April 2021

20.04.2021
Over the last few months we have received a lot of feedback and have been constantly working on features and improvements to make your Re:Guest even better.
Details
Release #Autumn 20:<br>New features. New chances.

Release #Autumn 20:
New features. New chances. 

24.11.2020

With Re:Guest you always have a card up your sleeve. The most sophisticated sales software for hosts keeps developing with your needs. Our release #Autumn20 not only brings optimised functions, but also new upselling features, WhatsApp communication and much more.

Details
Re:Guest News: August 2020

Re:Guest Product Updates: August 2020

01.09.2020
Also in August some new features were implemented to improve Re:Guest continuously and to support you better in selling rooms.
Details
Release #Summer20

Release #Summer20:

Eagerly awaited. And now finally here.  
 

15.08.2020

 

As a rule, summer is the high season when it comes to travelling. This year, the incoming rush of guests may be smaller in certain places, but it is all the more important to continue winning people over with safety and service. Despite strict regulations and personal protective measures, this does not necessarily mean either more time or work. The Re:Guest Release #Summer20 takes care of this. Whether it’s contactless check-in and check-out, the digital guest folder or new backend functions: We’ll get you ready for summer, a special holiday season and everything else the future may bring. 
Details
Re:Guest News: July 2020

Re:Guest Product Updates: July 2020

24.07.2020
We have been working on the many new features of Auto Reception over the last few months to give you the best possible support when you reopen. Nevertheless there are continuous improvements in your Re:Guest.
Details
Release #Spring20

 

Release #Spring20:
We won’t stop! 
 

06.04.2020

At the moment, nothing is as it was, and the crisis is hitting tourism particularly hard. Nevertheless, or rather because of that, Re:Guest won’t stop. We’ve just introduced some brand-new features! You can use some of them already today, and save all the others for the new holiday season – it will come for sure and with the new features you are more than prepared for it! 

Details
Re:Guest News: March 2020

Re:Guest Product Updates: March 2020

01.04.2020
Despite the current difficult situation, we continue to work in our Home Office to improve your Re:Guest continuously.
Details
Re:Guest News: February 2020

Re:Guest Product Updates: February 2020

09.03.2020
We are already working hard on the next release. Nevertheless there are continuous improvements on your Re:Guest in February.
Details
Re:Guest News: January 2020

Re:Guest Product Updates: January 2020

04.02.2020
The new year begins with new features. Also in January we worked on continuous improvements in your Re:Guest.
Details
Product improvements December 2019

Re:Guest Product Updates: December 2019

18.12.2019
Also in December some new features were implemented to improve Re:Guest continuously and to support you better in selling rooms.
Details
WOW! The Release #Winter20

WOW! The Release #Winter20

14.12.2019

Re:Guest has now arrived in the age of sales automation! A new intelligence enables the software to profile each guest, to address them in a personalized way and to provide them with sales messages made to measure. In addition, there is a fresh look and a usability that makes work even easier for your receptionists. Let's go!

Details
Product innovations October 2019

Re:Guest Product Updates: October 2019

10.12.2019
In this series of articles, we want to show you in a transparent way how Re:Guest is evolving and what new features are on offer for you from month to month to enable you to constantly improve your room sales.
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