Other news from the world of Re:Guest
Multi-property, chatbot & offers: three improved features
For a clearer overview and less time wasted
21.10.2026
If you manage several hotels or use the AI chatbot CRIS or ReGuest’s offers, we’ve got news for you: three small optimisations that give you a clearer overview and save you time.
1. FOR HOTEL GROUPS & MULTI-PROPERTY BUSINESSES
“Hotel/Building” filter in call lists and wish lists, plus mandatory property selection in the Website Messenger
For hotel groups and multi-property businesses, ReGuest offers practical features that help you keep track of everything, from creating offers to sending newsletters.New: you can now filter call lists and wish lists by hotel or building, making it easier to assign and manage information for a specific property. You can also require guests to select a specific hotel in the Website Messenger, so that messages and enquiries go straight to the right property.
2. FOR USERS OF THE AI CHATBOT CRIS
CRIS pauses when your team steps in
The AI chatbot CRIS answers guest questions around the clock, based on your knowledge base and in your style. If something falls outside its remit, it hands over to your team.You can now set it to pause its replies automatically as soon as one of your team members joins a chat. That way, you avoid any overlap.
“Hotel/Building” filter in call lists and wish lists, plus mandatory property selection in the Website Messenger
For hotel groups and multi-property businesses, ReGuest offers practical features that help you keep track of everything, from creating offers to sending newsletters.New: you can now filter call lists and wish lists by hotel or building, making it easier to assign and manage information for a specific property. You can also require guests to select a specific hotel in the Website Messenger, so that messages and enquiries go straight to the right property.
2. FOR USERS OF THE AI CHATBOT CRIS
CRIS pauses when your team steps in
The AI chatbot CRIS answers guest questions around the clock, based on your knowledge base and in your style. If something falls outside its remit, it hands over to your team.You can now set it to pause its replies automatically as soon as one of your team members joins a chat. That way, you avoid any overlap.
3. FOR USERS OF REGUEST OFFERS
Archive or reactivate multiple add-ons at once
ReGuest combines offer creation and upselling: you can offer personalised add-ons even before the guest arrives.For the add-ons you display by default or for a specific offer type, multi-select is now available, allowing you to archive or reactivate several at once.
Archive or reactivate multiple add-ons at once
ReGuest combines offer creation and upselling: you can offer personalised add-ons even before the guest arrives.For the add-ons you display by default or for a specific offer type, multi-select is now available, allowing you to archive or reactivate several at once.