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Our newest ReGuest adventure
The four-star resort hotel Tauern SPA Kaprun lies at the feet of the famous Kitzsteinhorns in Zell am See-Kaprun. The newest „expedition“, diligent employees at the hotel reception have undertaken, is called ReGuest. 
Those fortunate enough to spend their holidays in the four-star Resorthotel Tauern SPA Kaprun are going on a journey to their own inner selves -namely by relaxing, unwinding and recovering in the 20,000 m² sized spa world; and by gazing at the surrounding mountains from one of the 12 pools or 13 saunas or by actively discovering and experiencing them.
With ReGuest to a result
Our unique sales tool ReGuest made its way into the resort hotel Tauern SPA Kaprun, and it has been in use for about one week. Due to ReGuest, employees at the reception desk are able to send emotionally appealing offers to potential guests and can easily communicate with them. In this way, there is a much higher possibility for more bookings. What is so special in the Tauern SPA Kaprun? It uses our ReGuest to its full extent: the modules „messages“ (pre and post stay messages) as well as the credit card feature
ReGuest companion
The resort hotel uses our ReGuest as stand-alone, but it asks for prices, availability and packages within the booking manager „Seekda“. Finally, the confirmed bookings are sent to the hotel management program Protel where guest and booking data are stored for a later use. By means of ReGuest, the attractive and individually personalized offers for the guest are generated in 2 languages: German and English. 
Moreover, two modules are used: Warranty (credit card feature) and Messages. The former is for the secure transmitting of the credit card data of the guest. Via a certified and save system, the guest can deposit his or her credit card data as a booking guarantee.
By means of ReGuest Messages, 2 kinds of messages are automatically sent to the guest: a customizable anticipation message (pre stay) and a feedback communication (post stay). 
The pre stay message - automatically sent a few days before the stay - contains a link leading to our interactive platform where the guest gets useful tips for his or her holidays. After the departure, the guest is asked for a feedback. If it is negative, the guest can directly contact the hotel; in case of a positive feedback, he or she is redirected to the rating portals Holidaycheck and Tripadvisor. Afterwards, all feedbacks are analyzed in form of statistics. 
On its way to becoming the number one
Thanks to our sales tools, beauty treatments - such as a candle light dinner - and special extras can be enclosed in the offer as an additional service in the Tauern SPA Kaprun. Furthermore, we separately developed a special feature for the resort hotel: in case the customer does not answer to an offer, he or she will automatically added to a dig-deeper-list. After 2 days, ReGuest sends an automatic reminder to the guest. If her or she does not reply again, the employees of the reception desk can ask the customers on the list via telephone once again. With the help of ReGuest, statistics are generated to have precise control of the requests: their source, the needed response time and how many offers every employee prepared. It is also important to mention that all guest data are exported to Excel  to send newsletter to those contacts afterwards.
Do you als want to start a exciting ReGuest expedition? The four-star resort hotel has become the absolute number one! Convince yourself.
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